- Administrative / Office Work, Advice / Information Giving, Advocacy / Human Rights, Campaigning / Lobbying, Community / Economic Development, Computing, Equal Opportunities / Race Relations, Library / Information Management, Miscellaneous, Research / Policy Work
- Anti-Poverty, Carers, Education / Literacy, Elderly, Environment, Ethnic Minorities, Family Support, Gender / Sexuality, General Public, Health / Hospitals / Hospices, Homeless / Housing, Human / Civil Rights / Justice, Learning Disabilities, LGBT, Local Community, Lone Parents, Low Income Households, Mental Health, Mens Groups, Older People, Parents, People with Ill Health, Physical Disability, Refugees / Asylum Seekers, Tackling Unemployment, Unemployed, Womens Groups, Young People
Description
To help provide effective and efficient advice to members of the public.
-Interviewing clients
-Finding, interpreting and communicating information so clients can make informed decisions
-Act on behalf of clients, when needed
- Negotiating, referring and drafting letters for clients
-Completing clear case records
-Recognising the root cause of problems and participating in taking action
Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))
Organisation aims and objectives
Citizens Advice Bureau Advisers enable people to make informed choices through the services we provide. We offer confidential and impartial help in areas such as benefits, housing, employment and debt.
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Restrictions
Disclosures will take place - will be discussed further with individual applicants
Experience required: Previous experience as an adviser is not required, comprehensive and in-depth training is provided.
Desirable:
-Excellent communication skills (verbal and written)
-Open, approachable and enthusiastic
-Able to go through relevant information and extract what is relevant
-Respectful of views and values which may be different to your own
-Able to work within a team
Travel details: Kincardine and Mearns Citizens Advice Bureau is within downtown Stonehaven, and is easily accessible via walking, car, bus, train etc
Minimum age: 18
Support
Expenses paid: Yes
Taster available: Yes
Training details: Citizens Advice Scotland Training Programme
Support:
Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet