- Administrative / Office Work, Advice / Information Giving
- Anti-Poverty, Children, Education / Literacy, Elderly, Ethnic Minorities, Family Support, Gender / Sexuality, General Public, Homeless / Housing, Human / Civil Rights / Justice, Learning Disabilities, LGBT, Local Authority, Local Community, Lone Parents, Low Income Households, Mental Health, Mens Groups, Older People, Parents, People with Ill Health, Physical Disability, Refugees / Asylum Seekers, Sensory Impairment, Tackling Unemployment, Unemployed, Womens Groups, Young People, Residents of Disadv. Neighbourhoods
Description
DENNY AND DUNIPACE CITIZENS ADVICE BUREAU ARE SEEKING TO RECRUIT 10 VOLUNTEERS.
To help provide effective and efficient advice to members of the public, carry out admin duties and develop the bureau.
Main Duties include:
•Interviewing clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions
•Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients
•Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do
•Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent.
•Complete clear case records
•Recognise the root cause of problems and participate in taking action
•Carry out admin duties.
•Carry out reception duties.
Denny and Dunipace CAB run a comprehensive training programme for Trainee Advisers which provides support and mentoring with an experienced Adviser. In return, your travel expenses will be reimbursed by the Bureau and there is access to external training once all initial training is completed.
Many Advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.
Organisation aims and objectives
Visit Denny and Dunipace Citizens Advice Bureau for support and advice on a number of different topics. Whether you need advice about your money situation, want to make a complaint about faulty goods, or would like to talk to someone about tax credits, we’re here to give you clarity and a positive way to move forward. Our trained advisers have vast experience in offering advice and guidance when you need it most. Let Denny and Dunipace Citizens Advice Bureau point you in the right direction.
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Frequency and commitment details
The office is open Monday – Thursday (10am – 2pm) and Friday (10am – 12pm) if volunteers are able to commit to any of these days/times.
Restrictions
Experience required: Full training provided.
•Excellent communication skills (verbal and written)
•Open, approachable and enthusiastic
•Able to sift information and extract what is relevant
•Respectful of view and values which may be different from your own
•Able to work within a team
•Have basic IT Skills
•Willingness to undertake training for the role
Travel details: Our office is located at 24 Duke St, Denny FK6 6DD. There is parking close by and a bus stop outside the office.
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: Travel expenses will be covered. Mileage rate is 45p per mile.
Taster available: Yes
Training details: Support and mentoring with an experienced Adviser.
Access to external training once all initial training is completed.
Many advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.
Support:
Named Contact For Volunteer