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Retail Volunteer – East Port, Dunfermline

  • VO101091

Description

Our East Port shop is a small and quite unique part of our retail chain. Nestled in the heart of Dunfermline, we sell a carefully selected mix of clothing, accessories, jewellery and bric-a-brac to a loyal customer base, from brand lovers with an eye for style to discerning collectors who enjoy checking out our stock in a friendly setting. In the East Port Retail team, you’ll be a welcoming face on the shop floor as well as a key part of our upstairs stock room operation so there’s lots of variety in this role.

What activities will I be involved in?
• Welcoming and assisting customers
• Accepting donations and registering donors for Gift Aid
• Merchandising and displaying stock
• Serving customers at the till point
• Creating new and enticing window displays
• Sorting, hanging, sizing and steaming clothes
• Pricing items, under supervision
• Assisting with stock rotation
• Making sure all stock meets our high standards
• Keeping the stock room clean, tidy and well organised

What are the potential benefits to me?
• Learning new skills
• Getting involved in your local community and making a real difference to the families of children with a life-shortening condition
• Adding to your CV
• Meeting new people

What are the benefits to the children and families supported by CHAS?
By selling goods in the shops, you are directly raising the funds that enables us to support children with a life-shortening condition and their family.

What else should I know?
You must be aged 14 or over to apply for this role. If you are younger, you may be able to volunteer if a parent accompanies you. Please get in touch for more information. We have a full youth policy in place to ensure young volunteers are well supported when volunteering.

CHAS is committed to providing a quality volunteering experience to all volunteers, free from discrimination and prejudice. Ensuring that CHAS is an equal, diverse, and inclusive organisation improves the quality of care we provide, helps us reach more families and children and maximises a wide variety of knowledge, experience and expertise.
We welcome volunteer applications from those who are refugees, asylum seekers, benefit claimants and those with a disability. We can provide more information about your eligibility to volunteer and any reasonable adjustments we can put in place to ensure your volunteering experience is a positive one.

Organisation aims and objectives

CHAS is the only charity in Scotland that provides vital hospice services for children and young people with life-shortening conditions. We offer care for the whole family in our two children's hospices, Rachel House in Kinross and Robin House in Balloch. We also run a homecare service called CHAS at Home helping families in their own homes across Scotland when they need it most. We are currently supporting over 300 families, as well as significant number of families who receive bereavement support. Our services are funded mainly through the generousity of our many supporters who help us to raise over £9million needed each year to provide these hospice services.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun
Morning
Afternoon
Evening

Frequency and commitment details

You can volunteer Monday to Sunday, in the morning or afternoon. Shifts usually last for 3.5 hours, usually weekly but this can be flexible.

Restrictions

Experience required: • A clear understanding of excellent customer service • Good communication skills and attention to detail • Willingness to learn • An aptitude for team working • Strong organisational skills • The ability to represent CHAS enthusiastically and appropriately
Minimum age: 14

Support

Expenses paid: Yes
Expenses details: We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy.
Training details: It's important to us that you feel happy, safe and confident in your role. As a CHAS volunteer you will be invited to complete a brief online learning package that is tailored to your role. We are always developing new opportunities for volunteers to learn and offer a range of options for volunteers including over 25 free accredited online training courses, from counselling skills to customer service, through our partner organisation, Skills Network Scotland. We offer taster shifts to help you decide if this is the right role for you. If your application is successful following this shift, then we’ll provide a full induction and role specific training.

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