Provide emotional support to anyone who has been affected by crime and asb through use of counselling skills, needs assessments and Individual support plans to help people normalise their situation. To provide information on the criminal justice system to those who have become involved with the police through no fault of their own and have no idea of what happens next. To assist people to claim for Criminal Injuries Compensation for serious injury, completion of Victim Impact Statements and sign posting to other agencies.

Grampian Women’s Aid Board of Trustees is responsible for setting the strategic direction, ensuring that the charity complies with all its legal and regulatory requirements and that the charity’s governance is of the highest possible standard. The diversity of the Board is currently reflected with representation from all sectors including voluntary management, legal, HR and equality and diversity professionals. An exciting opportunity has arisen within Grampian Women’s Aid for a woman who has flair and passion for the movement and finance. We require a woman who has a background in finance to be Treasurer on our Board of Trustees. An interest in the Women’s Aid movement and a commitment to our ethos is essential. Women only need apply (as this post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010)). See website: www.grampianwomensaid.com Excellent training and support is provided -induction will include visits to refuge locations, meet with staff members, induction training with Scottish Womens Aid, Dynamics of Domestic abuse training, and meet with the auditors. Constant training and support will also be offered. A fantastic opportunity to join our Board of Trustees and help make a real difference in our vital work. For more information please contact Alison Hay, Manager, E Mail: alison.hay@grampianwomensaid.com or tel.: 01224 593381.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions such as anxiety, confusion and anger. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact. • Help service users feel more confident by arranging and conducting court familiarisation visits. • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members. • Provide administrative support in completing the service users journey. What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills. • The ability to actively listen to service users and anyone affected by crime. • An interest in learning about the criminal justice system and understand the service user’s journey. • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations. • Effective time management skills (and working under pressure). • Access to a car or ability to use public transport. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it. • Learn new skills and knowledge of the criminal justice sector. • Gain access to a range of specialist training courses that are relevant to your volunteering role. • Positively affect your community as a member of a team actively working to reduce the impact of crime. • A chance to give something back. • Receive support in your volunteering role to deliver services effectively. • All reasonable expenses (e.g. travel) will be reimbursed. What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s Confidentiality agreement. • Commitment to Data Protection. • Volunteer Agreement.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.