How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Promotional Volunteer Role How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

Our volunteers perform a variety of roles in order to help us provide for survivors and vulnerable people. We currently have a 'Volunteer- Support Worker' opportunity available. This opportunity would help women with life controlling issues and those who have been a victim of human trafficking and modern slavery. City Hearts is passionate about pursuing freedom and restoring lives. One of the main aspects our volunteer support workers do is to help at shifts at our safe house to guide our clients with life skills like cooking and cleaning and to be assisting them. This can include: - Assisting with the running of the house (ensuring rotas are followed, cleaning, checking up on Clients e.g.: sleeping/meds/eating/social/mood) - Assisting case workers with admin. - Take women to appointments. - Help women learn life skills in a practical way. - Encourage independence and use of progression plans. - Encourage participation in activities. - Run informal activities. - Help clients get to Junction (our office base at Bon Accord Terrace). - Sleep shifts. - Be friendly with the women but keep boundaries. - Document all events and handover. - Stand by. Within the team, support workers report to the operations coordinator and the manager. They may also work closely with the case workers. This role requires 5-15 hours a week. All help makes a difference and is greatly appreciated. For more information please contact Heidi Ogboke, Project Manager at email heidi.ogboke@cityhearts.co.uk or tel.: 01224 587496.

Lanarkshire Rape Crisis Centre (LRCC) volunteers will be involved in the practical and emotional support of women and girls over 12yrs who have experienced any form of sexual violence or abuse. This role can involve a variety of different tasks such as providing sensitive responses to incoming helpline calls, making outgoing support calls to service users and providing face to face support sessions. Volunteers are part of a team of support and advocacy staff and will be matched with service users who are referred to the service. Volunteer support workers are also responsible for accurately recording the work they carry out via paper or electronic methods and to update their nominated staff member about personal contact and progress with service users. Training for this role will take place over 8 Saturdays.

Victim Support Scotland provides information, emotional support and practical assistance to people affected by crime, including victims, witnesses and their families and friends. Our staff and volunteers are available in person or over the phone, through Scotland. We support anyone affected by crime, no matter what the crime is and regardless of whether the crime has been reported to the police or not. Our services are free, independent and confidential. We have 3 roles for you to consider Home visit volunteers will be required to undertake to: • Working with staff to receive case information • Work independently by contacting victims by telephone to arrange home visit appointment • Throughout the case, feedback and update staff on arrangements for home visit, ensuring lone working check in/check out procedures are complied with • Confirm appointment with victim prior to attending • Provide support and agree next steps with victim at the end of each appointment • Liaise directly with victims and staff throughout duration of the case working towards meeting the needs of victims Office appointment volunteers will be required to undertake to: • Working with staff to receive case information, confirm victim’s needs as identified in their individual support plan • Provide support following needs identified on support plan and agreed next steps with victims at the end of each appointment. Feedback to staff member immediately following appointment and free follow up actions. Telephone Support volunteers will be required to undertake to: • Working with staff to receive case information and confirm victim’s needs as identified in their individual support plan • Contact victim by telephone and provide support following needs identified on support plan and agree next steps • Feedback to staff member within 24 hours of support call if calling from own home or immediately if calling from the office and agree actions

How can you support victims and witnesses of crime? ***Please note: for this opportunity you will initially be based in the courts*** Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey • Be able to translate and converse in Farsi/Urdu/Polish/Kurdish. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Effective time management skills (and working under pressure) • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

How can you support victims and witnesses of crime? ***Please note: for this opportunity you will initially be based in the courts*** Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey • Be able to translate and converse in Farsi/Urdu/Polish/Kurdish. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Effective time management skills (and working under pressure) • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Wellbeing Scotland (formerly Open Secret) provide confidential counselling and support to individuals and families whose wellbeing have been impacted by adverse childhood experiences. We were set up in 1994 and we support children and adults and our Open Secret service offers specialist support for survivors of childhood abuse and trauma. To ensure we continue to reach as many survivors as possible and offer them the support that is right for them, we need to increase our independently generated income, and a large part of this will come through our community fundraising. There are several opportunities available within our fundraising activities, including: • co-ordinating a fundraising group in your local community; • helping with local community events such as gala days/fetes, supermarket collections/bag packs • helping organise larger fundraising events • collection can co-ordinator – approaching local businesses to site cans in their premises and keeping in regular contact with businesses who support us to arrange uplift and replacement of cans • Admin Support – help us with marketing and administration of all our organised events To carry out this role, we are looking for people with a genuine interest in raising awareness of the impact childhood abuse has on individuals. You must also: - Be comfortable speaking to members of the public - Have an ability to encourage and inspire others to support the cause - Have good communication skills - Knowledge of your local area Any volunteers under the age of 16 would have to be accompanied by an adult We welcome volunteers from all backgrounds. Due to cash handling responsibilities volunteers would need to undergo a Disclosure Scotland Enhanced Disclosure check. Volunteers are given induction training which covers organisational beliefs, values, policies and procedures, fundraising activities and relative policies and procedures and hopes and expectations for volunteer and organisation. Ongoing training is provided as identified by volunteers and regular management support is provided by the Deputy CEO who has responsibility for community fundraising.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement