How can you help victims and witnesses of crime? Being a victim or a witness of crime can be a confusing and stressful experience for many people. Victim Support Scotland (VSS) volunteers provide a webchat and telephone service which can provide support and answer queries to those who approach us. What will I be doing? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system via webchat. • Talk to people affected by crime via phone calls and web chat • Update our database record system • Link service users with other organisations • Provide relevant support and information to anyone affected by crime • Promote VSS’ services What benefits will I receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • All reasonable expenses paid • The offer of a reference for future work • The knowledge that you are providing help to an organisation that helps others • The opportunity to grow your skills personally and professionally

How can you support victims and witnesses of crime? ***Please note: for this opportunity you will initially be based in the courts*** Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey • Be able to translate and converse in Farsi/Urdu/Polish/Kurdish. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Effective time management skills (and working under pressure) • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Provide emotional support to anyone who has been affected by crime and asb through use of counselling skills, needs assessments and Individual support plans to help people normalise their situation. To provide information on the criminal justice system to those who have become involved with the police through no fault of their own and have no idea of what happens next. To assist people to claim for Criminal Injuries Compensation for serious injury, completion of Victim Impact Statements and sign posting to other agencies.

Grampian Women’s Aid Board of Trustees is responsible for setting the strategic direction, ensuring that the charity complies with all its legal and regulatory requirements and that the charity’s governance is of the highest possible standard. The diversity of the Board is currently reflected with representation from all sectors including voluntary management, legal, HR and equality and diversity professionals. We would like to increase our board membership to women from all sectors and professions. An interest in the Women’s Aid movement and a commitment to our ethos is essential. Women only need apply. This post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). See website: www.grampianwomensaid.com and for more information please contact Alison Hay, Manager at E Mail: alison.hay@grampianwomensaid.com / Tel No: 01224 593381.

Promotional Volunteer Role How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact Help service users feel more confident by arranging and conducting court familiarisation visits Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. Feedback and agree follow-up actions with staff members Provide administrative support in completing the service users journey Providing support at Court What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: Support people when they most need it Learn new skills and knowledge of the criminal justice sector Gain access to a range of specialist training courses that are relevant to your volunteering role Positively contribute to your community as a member of a team actively working to reduce the impact of crime A chance to give something back Receive support in your volunteering role to deliver services effectively All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: Effective communication skills The ability to actively listen to service users and anyone affected by crime An interest in learning about the criminal justice system and understand the service user’s journey An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations Effective time management skills (and working under pressure) Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact Help service users feel more confident by arranging and conducting court familiarisation visits Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. Feedback and agree follow-up actions with staff members Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: Support people when they most need it Learn new skills and knowledge of the criminal justice sector Gain access to a range of specialist training courses that are relevant to your volunteering role Positively contribute to your community as a member of a team actively working to reduce the impact of crime A chance to give something back Receive support in your volunteering role to deliver services effectively All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: Effective communication skills The ability to actively listen to service users and anyone affected by crime An interest in learning about the criminal justice system and understand the service user’s journey An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations Effective time management skills (and working under pressure) Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Lanarkshire Rape Crisis Centre (LRCC) volunteers will be involved in the practical and emotional support of women and girls over 12yrs who have experienced any form of sexual violence or abuse. This role can involve a variety of different tasks such as providing sensitive responses to incoming helpline calls, making outgoing support calls to service users and providing face to face support sessions. Volunteers are part of a team of support and advocacy staff and will be matched with service users who are referred to the service. Volunteer support workers are also responsible for accurately recording the work they carry out via paper or electronic methods and to update their nominated staff member about personal contact and progress with service users. Training for this role will take place over 8 Saturdays.

How can you support victims and witnesses of crime? ***Please note: for this opportunity you will initially be based in the courts*** Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey • Be able to translate and converse in Farsi/Urdu/Polish/Kurdish. What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: • Effective communication skills • The ability to actively listen to service users and anyone affected by crime • An interest in learning about the criminal justice system and understand the service user’s journey • An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations • Effective time management skills (and working under pressure) • Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we take all our volunteer applications through our processes which involves: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Promotional Volunteer Role **Please note: all travelling expenses for this opportunity will be reimbursed - thanks** How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Promotional Volunteer Role How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

Shetland Women's Aid are looking for women to join us in promoting the safety and wellbeing of women and children in Shetland who are affected by domestic abuse and gender-based violence. SWA is a registered charity funded by local and national grant aid to provide safety planning, counselling, refuge, advice and guidance about housing, finance and legal issues to women. There is also a children and young person's service focused on offering therapy and support to children and young people. The aim for Shetland Women's Aid is 'An equitable society in which women, children and young people are valued participants, able to determine their own future and are free from all forms of abuse.' As a trustee you will be instrumental in helping us realise our vision and mission. Part of your role will be to ensure that our day to day operation fulfils our strategic vision. If you decide to join Shetland Women's Aid, you can make a real difference to the women and children who experience domestic and sexual abuse.

Promotional Volunteer Role How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

The 70/30 Campaign is aiming to reduce child abuse and neglect by 70% by 2030. As a 70/30 Ambassador you will be empowering your local community to protect our children by spreading awareness and gaining support to prevent child abuse and neglect from happening in the first place. You will gain new skills, and be part of a large network of volunteers and professionals, while making a real difference in your local community and across the UK. The role is very flexible and depends on your skills and on the needs in your local area, but you can take part in a range of activities, such as: spreading awareness with people you know and on social media; fundraising; organising events; engaging with MPs, MSPs, AMs and councillors; engaging with local press; expanding your local 70/30 group. Ambassadors will take part in a training session with a member of the team and are invited to join the monthly national conference call with other ambassadors across the country. Ambassadors usually give 2 or more hours of their time a week, but get in touch if you are interested and don't have much time available as there is always some way you can help! Please visit our website and complete the form to become an ambassador today at www.70-30.org.uk or contact Isobel Dawson, 70/30 Ambassador Aberdeen at E Mail: idawson@wavetrust.org

Victim Support Scotland provides information, emotional support and practical assistance to people affected by crime, including victims, witnesses and their families and friends. Our staff and volunteers are available in person or over the phone, through Scotland. We support anyone affected by crime, no matter what the crime is and regardless of whether the crime has been reported to the police or not. Our services are free, independent and confidential. We have 3 roles for you to consider Home visit volunteers will be required to undertake to: • Working with staff to receive case information • Work independently by contacting victims by telephone to arrange home visit appointment • Throughout the case, feedback and update staff on arrangements for home visit, ensuring lone working check in/check out procedures are complied with • Confirm appointment with victim prior to attending • Provide support and agree next steps with victim at the end of each appointment • Liaise directly with victims and staff throughout duration of the case working towards meeting the needs of victims Office appointment volunteers will be required to undertake to: • Working with staff to receive case information, confirm victim’s needs as identified in their individual support plan • Provide support following needs identified on support plan and agreed next steps with victims at the end of each appointment. Feedback to staff member immediately following appointment and free follow up actions. Telephone Support volunteers will be required to undertake to: • Working with staff to receive case information and confirm victim’s needs as identified in their individual support plan • Contact victim by telephone and provide support following needs identified on support plan and agree next steps • Feedback to staff member within 24 hours of support call if calling from own home or immediately if calling from the office and agree actions

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

How can you use your skills and dedication to support people affected by crime? Victim Support Scotland (VSS) provides support and information services to victims and witnesses of crime in Scotland. VSS office support volunteers play a key role by providing clerical and administrative support so that staff and service volunteers can devote more time to supporting people to move forward after a crime. What will you be doing? Our office support volunteers help us with administration tasks related to providing support people affected by crime and running a busy service. The role requires you to: • Answer phone or reception queries and direct them to relevant staff. • Help various teams with case paperwork and data input. • Complete other administrative projects and clerical tasks, such as mailing duties. What are the benefits you will receive? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As an office support volunteer, you will: • Make a real difference to people affected by crime, by ensuring case paperwork and other admin duties are managed effectively. • Learn new skills and knowledge of the criminal justice system. • Have the opportunity to develop and enhance administrative skills. • Positively affect your community as a member of a team actively working to reduce the impact of crime. What skills and experience do you need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. You could be a student with a background in law or criminal justice, or just someone with a general interest in working for a good cause. Although we provide training and support, we require you to have the following: • Basic computer and Microsoft Office skills. • A friendly, non-judgemental approach to working with people from all sections of the community. • An awareness of the importance of confidentiality and willingness to learn about and uphold legal General Data Protection Regulations obligations. • A flexible approach to work. • A willingness to undertake training relevant to your role. What can you expect? As a volunteer with Victim Support Scotland, you can expect: • Support in your volunteering role to complete tasks effectively. • Training and development to give you any further skills you need. • All reasonable expenses (e.g. travel) to be reimbursed . What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • A minimum commitment from volunteers of approximately four hours per week, however this may vary depending upon the needs of the service. • A minimum commitment of at least one year, so that they might get the most out of a volunteering role. How can you apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s. • Undertaking a Disclosure Scotland PVG check. • Providing two satisfactory references. • Completing our three day ‘Introduction to Victim Support Scotland’ training module. • Signing and abiding by Victim Support Scotland’s: • Confidentiality agreement, • Commitment to data protection, • Volunteer agreement. We have a number of ways you can apply or register your interest: • Email volunteer@victimsupportsco.org.uk for an information pack. • Call our free helpline on 0800 160 1985.

- A trainee adviser goes through the Basic Training Course. - Interview clients - listen to the client and let the client explain the problem. Help the client to clarify the issue by exploring the problem and asking questions. - Giving information - use Advisernet, online services and reference books to find out the correct information. - Give advice - explain the information to the client and the choice that the client has, so he/she can decide what to do. - Give practical help - for example, filling in forms, doing a benefit calculation, speaking or writing to another agency on behalf of a client. - Record cases - make a record of the client's details so that further help can be given if a client returns to the CAB.

How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact Help service users feel more confident by arranging and conducting court familiarisation visits Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. Feedback and agree follow-up actions with staff members Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: Support people when they most need it Learn new skills and knowledge of the criminal justice sector Gain access to a range of specialist training courses that are relevant to your volunteering role Positively contribute to your community as a member of a team actively working to reduce the impact of crime A chance to give something back Receive support in your volunteering role to deliver services effectively All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: Effective communication skills The ability to actively listen to service users and anyone affected by crime An interest in learning about the criminal justice system and understand the service user’s journey An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations Effective time management skills (and working under pressure) Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact Help service users feel more confident by arranging and conducting court familiarisation visits Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. Feedback and agree follow-up actions with staff members Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: Support people when they most need it Learn new skills and knowledge of the criminal justice sector Gain access to a range of specialist training courses that are relevant to your volunteering role Positively contribute to your community as a member of a team actively working to reduce the impact of crime A chance to give something back Receive support in your volunteering role to deliver services effectively All reasonable expenses (e.g. travel) will be reimbursed What skills and experience do I need? We are looking for committed, reliable and empathetic volunteers who can work with people of all ages, backgrounds and life situations. Although we provide full training and support, knowledge of the criminal justice system and experience of supporting people is beneficial. As a Victim Support Scotland Volunteer you will need: Effective communication skills The ability to actively listen to service users and anyone affected by crime An interest in learning about the criminal justice system and understand the service user’s journey An awareness of confidentiality obligations and the responsibilities that come with upholding these obligations Effective time management skills (and working under pressure) Access to a car or ability to use public transport What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement

Promotional Volunteer Role **Please note: all travelling expenses for this opportunity will be reimbursed - thanks** How can you promote Victim Support Scotland’s vital services? Victim Support Scotland (VSS) attends fairs, festivals and community events to promote victim and witness support services and volunteer recruitment opportunities. VSS promotional volunteers are the voice and face of the charity, speaking to people in the community about the services we provide, encouraging people affected by crime to contact VSS for support, and speaking to potential volunteers. What would you be doing? Our promotional volunteers will supervise information stands and play an active role in helping us reach out to empower people who have been impacted by crime to move forward with their lives. The role requires you to: • Attend events to represent VSS • Identify opportunities to positively promote and support the work of VSS services • Take responsibility for leaflets and promotional items in advance of events • Direct volunteer enquiries to the recruitment section of the website • Display posters and leaflets offering VSS recruitment and in the local community What benefits would you get? Volunteering with Victim Support Scotland can be challenging and extremely rewarding. As a volunteer you will: • Make a difference to people affected by crime, by promoting our services and recruiting volunteers • Attend a range of community and national events • Gain publicity and outreach skills as well as a range of specialist training courses that are relevant to your volunteering role • Learn new skills and knowledge of the criminal justice sector • Positively affect your community as a member of a team actively working to reduce the impact of crime

Our volunteers perform a variety of roles in order to help us provide for survivors and vulnerable people. We currently have a 'Volunteer- Support Worker' opportunity available. This opportunity would help women with life controlling issues and those who have been a victim of human trafficking and modern slavery. City Hearts is passionate about pursuing freedom and restoring lives. One of the main aspects our volunteer support workers do is to help at shifts at our safe house to guide our clients with life skills like cooking and cleaning and to be assisting them. This can include: - Assisting with the running of the house (ensuring rotas are followed, cleaning, checking up on Clients e.g.: sleeping/meds/eating/social/mood) - Assisting case workers with admin. - Take women to appointments. - Help women learn life skills in a practical way. - Encourage independence and use of progression plans. - Encourage participation in activities. - Run informal activities. - Help clients get to Junction (our office base at Bon Accord Terrace). - Sleep shifts. - Be friendly with the women but keep boundaries. - Document all events and handover. - Stand by. Within the team, support workers report to the operations coordinator and the manager. They may also work closely with the case workers. This role requires 5-15 hours a week. All help makes a difference and is greatly appreciated. For more information please contact Heidi Ogboke, Project Manager at email heidi.ogboke@cityhearts.co.uk or tel.: 01224 587496.

The Witness Service, based at Ayr Sheriff Court, helps people through the judicial process by providing practical and emotional support. Witness Service volunteers will be required to undertake to: • Receive briefing from staff member prior to court starting • Offer information about and explain court procedures to victims and witnesses attending court that day • Carry out a court familiarisation visit before a trial starts • Support victims and witnesses in court on the day of the trial • Support the family and friends of victims and witnesses • Liaise with court officials on behalf of victims and witnesses • Feedback to staff member at the end of the day and throughout the day if required In order to take on this role volunteers are required to: • Undertake a Protecting Vulnerable Groups (PVG) Scheme check • Provide 2 satisfactory references • Successfully complete 3 day volunteer foundation training • Sign and abide by Victim Support Scotland’s Confidentiality Agreement • Sign and abide by Victim Support Scotland’s Declaration of Commitment to Data Protection • Sign and abide by Victim Support Scotland’s Volunteer Agreement This is a very interesting and fulfilling role with out of pocket expenses covered and substantial training and support provided. The lower age restriction - because life skills are required to cope in the court environment, and the upper age is set by insurance limitations. This opportunity requires good communication skills; ability to work as part of a team, be a good listener and understand the need for confidentiality.

Wellbeing Scotland (formerly Open Secret) provide confidential counselling and support to individuals and families whose wellbeing have been impacted by adverse childhood experiences. We were set up in 1994 and we support children and adults and our Open Secret service offers specialist support for survivors of childhood abuse and trauma. To ensure we continue to reach as many survivors as possible and offer them the support that is right for them, we need to increase our independently generated income, and a large part of this will come through our community fundraising. There are several opportunities available within our fundraising activities, including: • co-ordinating a fundraising group in your local community; • helping with local community events such as gala days/fetes, supermarket collections/bag packs • helping organise larger fundraising events • collection can co-ordinator – approaching local businesses to site cans in their premises and keeping in regular contact with businesses who support us to arrange uplift and replacement of cans • Admin Support – help us with marketing and administration of all our organised events To carry out this role, we are looking for people with a genuine interest in raising awareness of the impact childhood abuse has on individuals. You must also: - Be comfortable speaking to members of the public - Have an ability to encourage and inspire others to support the cause - Have good communication skills - Knowledge of your local area Any volunteers under the age of 16 would have to be accompanied by an adult We welcome volunteers from all backgrounds. Due to cash handling responsibilities volunteers would need to undergo a Disclosure Scotland Enhanced Disclosure check. Volunteers are given induction training which covers organisational beliefs, values, policies and procedures, fundraising activities and relative policies and procedures and hopes and expectations for volunteer and organisation. Ongoing training is provided as identified by volunteers and regular management support is provided by the Deputy CEO who has responsibility for community fundraising.