Citizen's Advice understand that everyone can, at some point in their life, face problems that seem complicated or intimidating. At Denny CAB we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
As such we require people willing to volunteer their time to help us provide this advice. The role of a CAB adviser is wide and varied, so we understand that this in return requires a wide and varied range of skills to tackle and in most cases the opportunity can be tailored to suit your strengths and time constraints. Some of the things advisers do include:
- Interviewing clients – usually in person, but sometimes by phone or e-mail.
- Using AdviserNet, the CAB Service’s electronic information system, to give information to clients.
- Explaining the choices faced by clients, and what they mean.
- Offering practical help to clients by writing letters, making phone calls and helping fill in forms.
- Making calculations (for example, to check if clients are entitled to certain kinds of benefits).
- Referring clients to other agencies if they are better placed to help.
- Keeping confidential records of clients’ cases.
- Preventing future problems by identifying issues that affect a lot of clients. This information can then be used to try and change laws, regulations and business practices - this is called “social policy” work.
- In some cases, advisers specialise and go on to represent clients at tribunals and other legal settings.