Description
So many people in Midlothian have been impacted by the Cost of Living Crisis. You can make a real difference as a Debt Advice Volunteer with Dalkeith Citizens Advice Bureau, helping people access information and advice they need to move forward with their lives.
This is an excellent opportunity for someone who is “good with numbers,” seeking new skills for employment and the chance to help households facing financial challenges. Full training, ongoing support and reasonable out-of-pocket expenses will be provided.
We believe that everyone deserves access to independent, free and non-judgemental advice to help them deal with life’s problems and challenges - and you can help us to do that.
Volunteers are at the heart of how we deliver the Citizens Advice service, whether it’s helping people online, by email, over the phone or in person. All we need is about 6 hours per week of your time.
Organisation aims and objectives
The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.
Availability
Mon |
Tue |
Wed |
Thu |
Fri |
Sat |
Sun |
|
|---|---|---|---|---|---|---|---|
| Morning |
|
|
|
|
|
|
|
| Afternoon |
|
|
|
|
|
|
|
| Evening |
|
|
|
|
|
|
|
6 hours a week Flexible – arrangements to be agreed with successful candidate
Restrictions
Experience required: Ability to communicate effectively (written and verbal) in English is important. Paid or unpaid experience of advice-giving or engaging with the public is helpful. Most important is a commitment to the aims of Dalkeith CAB.
Ability to communicate effectively (written and verbal) in English and work confidently and accurately with figures are important. Ability to carry out correspondence, enter data into a computer and good telephone skills are required. Paid or unpaid experience of giving advice or otherwise engaging with the public is helpful. Most important requirements are willingness to learn and a commitment to the aims of Dalkeith CAB.
Travel details: Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: As is remote role, reimbursement for stationery (if not supplied) and contribution to internet use. For training or in person meetings - Travel up to the cost of a one day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Reimbursement for up to £5 for refreshments (if not provided) for volunteering more than 4 hours at a time.
Training details: Initial induction to organisation, team, premises and key policies and procedures. Ongoing training and support from Volunteer Co-ordinator and other staff as required. External training offered where needed.
Support:
Named Contact For Volunteer