ey duties: • Welcome and direct patients and their families to appropriate location for appointments • To ensure patients and their families know where facilities are located • Referring any patient concerns about their clinical care to a nurse • To carry out Patient Experience surveys on behalf of the Patient Experience Team, helping those who require assistance where appropriate Personal specification: • Volunteers must be 18 or over • This is not a clinical role and you will not be shadowing or assisting staff • Patience and composure • A caring, sympathetic, sensitive manner and a non-judgemental approach • Reliable/ dependable and flexible • Understanding of confidentiality • Have a positive outlook and enthusiastic approach Additional requirements and general information • Successful placement will be dependent on Disclosure Scotland PVG and Occupational health clearances plus two character references • Maintain patient confidentiality at all times • Volunteers should not: undertake duties outside this role description without checking first with the Volunteer Manager; undertake any manual handling tasks without the appropriate training; undertake patients’ personal or clinical care • A volunteer can offer emotional support and empathy but must under no circumstances offer advice of medical opinion on a patient’s treatment • Volunteers are in place to complement the work of the paid staff and are not used to replace roles that are normally undertaken by paid hospital employees • Volunteers are bound by the ‘Volunteer Agreement and Confidentiality Agreement’ which should be signed and returned to the Volunteer Manager prior to undertaking this role • You will be required to undertake training relevant to the role including: corporate induction; role training prior to ward placement and other training as identified for the role whilst on placement

Key duties: • To make service users, visitors and the general public feel welcome by directing them to the Ward or Department required To reassure anxious users or visitors • To help answer appropriate queries • To liaise with Portering Services if someone needs to be pushed in a wheelchair to a ward or Clinic • To liaise with NHS named contact as and when required. Personal specification: • Volunteers must be 18 or over or young people aged 17 – 18 undertaking a recognised youth programme e.g. Duke of Edinburgh This is not a clinical role and you will not be shadowing or assisting staff • Attention to detail • Good listening and communication skills are essential • Patience and composure • A caring, sympathetic, sensitive manner and a non-judgemental approach • Reliable/ dependable and flexible • Understanding of confidentiality • Have a positive outlook and enthusiastic approach Additional requirements and general information • Successful placement will be dependent on Disclosure Scotland PVG and Occupational health clearances plus two character references • Maintain patient confidentiality at all times • Volunteers should not: undertake duties outside this role description without checking first with the Volunteer Manager; undertake any manual handling tasks without the appropriate training; undertake patients’ personal or clinical care • A volunteer can offer emotional support and empathy but must under no circumstances offer advice of medical opinion on a patient’s treatment • Volunteers are in place to complement the work of the paid staff and are not used to replace roles that are normally undertaken by paid hospital employees • Volunteers are bound by the ‘Volunteer Agreement’ which should be signed and returned to the Volunteer Manager prior to undertaking this role • You will be required to undertake training relevant to the role including: corporate induction; role training prior to ward placement and other training as identified for the role whilst on placement.

Greyfriars Kirk has been welcoming over 50,000 visitors from around the world, every year. We are looking for volunteer Welcomers to join our team. In a nutshell, your role will be to greet our visitors and ensure their experience with us is unique and welcoming. Sound like fun? It’s your job to personalise their visit by sharing your knowledge, encouraging their questions, assisting them in the gift shop, and making everyone feel welcome! From the signing of the Covenant and our place in Scotland’s history, to Edinburgh’s most beloved dog, Bobby and our connection to the Harry Potter franchise, there is something here for everyone!

Kirkcaldy Rugby Club is looking for volunteers to assist with catering on matchdays. You can get involved with: - preparing refreshments - making food, normally sandwiches and light bites - serving customers and members - cleaning up at the end of the session If you like working with food or would like to gain more experience of catering, while getting involved with a friendly and fun team, this could be the role for you. No experience is needed as full training and support will be provided.