Key duties: • To make service users, visitors and the general public feel welcome by directing them to the Ward or Department required To reassure anxious users or visitors • To help answer appropriate queries • To liaise with Portering Services if someone needs to be pushed in a wheelchair to a ward or Clinic • To liaise with NHS named contact as and when required. Personal specification: • Volunteers must be 18 or over or young people aged 17 – 18 undertaking a recognised youth programme e.g. Duke of Edinburgh This is not a clinical role and you will not be shadowing or assisting staff • Attention to detail • Good listening and communication skills are essential • Patience and composure • A caring, sympathetic, sensitive manner and a non-judgemental approach • Reliable/ dependable and flexible • Understanding of confidentiality • Have a positive outlook and enthusiastic approach Additional requirements and general information • Successful placement will be dependent on Disclosure Scotland PVG and Occupational health clearances plus two character references • Maintain patient confidentiality at all times • Volunteers should not: undertake duties outside this role description without checking first with the Volunteer Manager; undertake any manual handling tasks without the appropriate training; undertake patients’ personal or clinical care • A volunteer can offer emotional support and empathy but must under no circumstances offer advice of medical opinion on a patient’s treatment • Volunteers are in place to complement the work of the paid staff and are not used to replace roles that are normally undertaken by paid hospital employees • Volunteers are bound by the ‘Volunteer Agreement’ which should be signed and returned to the Volunteer Manager prior to undertaking this role • You will be required to undertake training relevant to the role including: corporate induction; role training prior to ward placement and other training as identified for the role whilst on placement.

Greyfriars Kirk has been welcoming over 50,000 visitors from around the world, every year. We are looking for volunteer Welcomers to join our team. In a nutshell, your role will be to greet our visitors and ensure their experience with us is unique and welcoming. Sound like fun? It’s your job to personalise their visit by sharing your knowledge, encouraging their questions, assisting them in the gift shop, and making everyone feel welcome! From the signing of the Covenant and our place in Scotland’s history, to Edinburgh’s most beloved dog, Bobby and our connection to the Harry Potter franchise, there is something here for everyone!

Could you support unpaid carers or people with disabilities to access benefits? Could you help someone find local services? Could you help someone understand the information they have been given about their care and support? Could you support or lead a group of people on a topic of interest? You could help improve the quality of someone’s life. This role is ideal for social work students, an interest in the care sector or retired professionals. Support Session Volunteers help our clients with general advocacy, supporting people with a variety of challenges. This helps us to reduce waitlists and support more individuals by: • Helping clients understand about advocacy • Supporting clients to self-advocate with our tool kits • Signposting clients to other services where required • Supporting the service to deliver “collective” advocacy sessions • Light Touch Advocacy • Supporting advocates with casework • Promotion of services and the organisation • Logging activity onto our systems Volunteer, Ben’s priorities changed after a serious illness. “I wanted to give something back. It’s really rewarding as you get to use your knowledge and skills for a really good purpose.” You’ll develop skills in communication and confidentiality, add experience and knowledge to your CV, and know you’re making a genuine difference to people’s lives.

For those affected by a terminal illness, it can be hard to get support and they might feel lonely. By volunteering as a Check in and Chat volunteer, you'll be matched with an individual who needs emotional support and a chance to chat freely about how they're feeling.