Description
People who come to Dalkeith CAB for information and advice on issues like benefits, debt, housing or employment are often worried about their situation and aren’t sure what to expect.
We’re looking for a volunteer to greet them when they arrive, show them to the waiting room, and explain what will happen next, so they feel less anxious and unsure.
Experience of reception, customer service or other roles (paid or unpaid) engaging with the public would be helpful but not essential. Ability to engage with people who may be anxious or distressed while remaining calm and helpful would be beneficial.
The role would be for about 2 hours each morning, Monday to Thursday at the Bureau. You’ll receive training and full support from our experienced staff team and volunteers. You’ll be reimbursed for travel expenses.
Organisation aims and objectives
The aims of the CAB service are as follows:- To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally. To exercise a responsible influence on the development of social policies and services, both locally and nationally.
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8 hours per week 2 hours per morning from Monday to Thursday
Frequency and commitment details
8 hours per week 2 hours per morning from Monday to Thursday
Restrictions
Experience required: Ability to engage with and help people who may be anxious while remaining calm and helpful. Experience of engagement with the public (paid or unpaid) would be beneficial. Commitment to CAB aims is important.
Travel details: Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.
Minimum age: 16
Support
Expenses paid: Yes
Expenses details: Travel up to the cost of a one day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Reimbursement for up to £5 for refreshments (if not provided) for volunteering more than 4 hours at a time
Training details: Initial induction to organisation, team, premises and key policies and procedures. Ongoing training and support from Volunteer Co-ordinator and other staff as required. External training offered where needed.
Support:
Named Contact For Volunteer