Description
You never know when you or someone you know may need help and support. Whether through lack of digital access, age or disability, not knowing where to turn for the help you need can become a frustration or struggle; having access to the right information, from a trusted source at the right time could make all the difference.
Ask ACCESS is a one-call helpline service, taking time to listen to what you need and directing you or referring you to the person you need to talk to. Or if you just aren't sure how to find out about something, like what bus takes you to the what hospital ,Ask ACCESS is here to help...and we need volunteers like you to help us run the service Monday to Friday.
The role is quite simple but so important. You will answer telephone calls to the Ask ACCESS helpline, lending a supportive ear to our callers and then using our support database, provide the answers, information and signposting needed. You will be asked to complete a contact record for each call and keep track of any issues which are a bit challenging or where we need to do more homework! You will have a staff member around to check-in with if you are a bit lost or feel a little concerned about a request.
You will have the satisfaction of knowing that you have brought re-assurance, care and support to people who needed your help. If you are looking to volunteer as part of your job-search, you will gain great telephone and call handling skills.
You will understand that for everyone safety you will be asked to go through a PVG (police) check.
WDCVS VISA employability scheme is where volunteers who are actively looking for work can brush up on the skills that employers are looking for, the VISA certificate highlights the skills that the volunteer has achieved in their volunteer role, the certificate can be created and sent to them as a PDF.
Organisation aims and objectives
As a Third Sector Interface, WDCVS holds a unique position in supporting, promoting, developing and representing volunteering and sector activity across West Dunbartonshire.
Availability
Mon |
Tue |
Wed |
Thu |
Fri |
Sat |
Sun |
|
|---|---|---|---|---|---|---|---|
| Morning |
|
|
|
|
|
|
|
| Afternoon |
|
|
|
|
|
|
|
| Evening |
|
|
|
|
|
|
|
2 - 4 hours per week
Frequency and commitment details
2 - 4 hours per week 6 months - ongoing
Restrictions
Experience required: You should be a good listener - and keen to help.
We have done all of the work on the database, but its the people skills you can bring that really matter. We know that often the thing people call with first is just an opener to the things that may really be bothering them or that they really need. They will only tell us when they trust us.
You should also be good to your word - if you say you will do something, then be sure that you have. People will be relying on you.
Travel details: Clydebank
Minimum age: 18
Support
Expenses paid: Yes
Expenses details: Available
Support:
Named Contact For Volunteer