The role of the Meet & Greet Volunteer is to offer a friendly face and welcome to patients, families and visitors. Volunteers guide people to the appropriate department/person within the hospital.
The post holder will record the number of people they assist during their session. This role requires knowledge about the hospital and where services are located. It is also useful if volunteers are familiar with the wider community including public transport availability. All volunteers at NHS Golden Jubilee are required to complete learning modules including Hand Hygiene and Fire Awareness.
A national resource for Scotland, the Golden Jubilee National Hospital is managed by the National Waiting Times Centre Board. The Golden Jubilee is home to regional and national heart and lung services, is a major centre for orthopaedics, and is the flagship hospital for reducing waiting times in key elective specialties.
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Experience required: Will require a friendly personality and have the ability to communicate with people. Will require to show reliability and self-motivation. Will require good interpersonal skills. Must demonstrate evidence of commitment to the need for equality and diversity.
Travel details: Golden Jubilee Hospital
Close to local train & bus stops.
Minimum age: 16
Expenses paid: Yes
Expenses details: Mileage rate of 0.29p per mile or public transport costs
Training details: Induction and training will be given including orientation of the hospital departments and departmental staff. Volunteers will be required to complete the full training recruitment list as per the Volunteering Policy and Guidelines. Volunteers will be offered induction and training on how to interact with patients by helping to explain the patient pathway and help ease patient anxiety. To communicate with departmental staff and practitioners when patients are taken to and from the department. The volunteer will meet with their supervisor on a regular basis to review activities, discuss areas for training and development and to exchange feedback on the work. Volunteers will be offered training and education to maintain and develop other skills relevant to the role.
Support:
Named Contact For Volunteer