Case Worker

  • VO98154
  • Home-based volunteering


Description

The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.

The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods. Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics. A RAF or forces background is not essential, and we welcome applications from all areas of the community.

Organisation aims and objectives

The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning
Afternoon
Evening

The hours are variable depending on the complexity of the case

Frequency and commitment details

The hours are variable depending on the complexity of the case

Restrictions

Experience required: Patience and Empathy Capability of working with a wide variety of people Good listener Ability to maintain boundaries Reliability Good IT skills Confidentiality
Travel details: The opportunity is home based, but access to a vehicle would be helpful
Minimum age: 18

Support

Expenses paid: Yes
Expenses details: Out of Pocket expenses will be reimbursed in line with RAF Association Volunteering & Expenses Policies.
Training details: You will receive ongoing support provided by both the Volunteering and Caseworking Team. Upon completion of the 2 day online training course, you will achieve a Level 2 Information and Advice qualification accredited through the AIM Qualification and Assessment Group. Further/refresher training is also available.
Support: Named Contact For Volunteer,
Wheelchair Access/Disabled Access Toilet