Settled

Charity registered in Scotland SC052326

Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue.

We now continue to provide information, advice and support to EU citizens, including people who are late applying to the EU Settlement Scheme (EUSS), who have had their application refused, or are moving from pre-settled to settled status once eligible. We also help when people are struggling to prove their immigration status or to access rights and services. These can include the right to bring family members to join them in the UK, and to access welfare benefits, healthcare, etc. Since 2022, we also now provide advice on the UK’s Ukraine visa schemes. We cover immigration rights on the three schemes, and broader rights of housing, education, etc. (We do not assist in ‘matching’ directly).

Our services are free, multilingual and accredited.


Current opportunities

Settled relies on our huge team of volunteers spread across the UK. We currently have around 100 volunteers, working across more than 20 European languages. Our volunteers help some of the most vulnerable EU citizens to secure and access their rights in the UK post-Brexit. Settled offers you the chance to support EU citizens and their family members with their applications under the EU Settlement Scheme (EUSS) and accessing associated rights. You will assist our beneficiaries by providing high quality immigration advice with the support of our service coordinators and senior advisers. Most volunteering roles are home-based – answering phone calls (through an app) or emails, at agreed times to suit you. Face-to-Face support can also be provided in certain areas. We will train you on the EUSS, and you will be accredited by the Office of the Immigration Services Commissioner (OISC) to provide advice on the EUSS through Settled. We will give you all the tools to make a positive and professional difference; and you will always have support on hand from our experienced and dedicated service coordinators. You will gain new skills and confidence and you will join a network of dedicated and positive volunteers of many nationalities and cultures! For those interested in obtaining a higher qualification in immigration advice we can support our volunteers to sit the OISC Level 1 exam at no cost! We also have the opportunity for volunteers to assist with our specialist immigration advisers who work at OISC levels 2 and 3. Summary of duties: • Provide quality immigration advice to our beneficiaries on the EU Settlement Scheme via phone, email, or Facebook. • Maintain case records and follow good case management principles ensuring all client interactions are accurately recorded on our case management system, Charitylog. • Adhere to GDPR principles and practice when dealing with client data. • Attend training organised by Settled and keep an up to date working knowledge of the EUSS. Role requirements: • Confident with engaging with members of the public, many of whom may be distressed or in distressing situations. • A passion to support vulnerable people within the EU community. • Detail orientated and able to digest complex information and relay this to clients accessibly. • Regular time to commit to the role. Ideally, weekly, or fortnightly. Volunteering commitment for a minimum of 6 months is preferred. • Access to a computer and the internet. • Willingness to undertake an enhanced DBS check. • Proficiency in one of the EU languages is preferred. Full training is provided. No previous advice experience necessary although any relevant experience is welcome.

Settled relies on our huge team of volunteers spread across the UK. We currently have around 100 volunteers, working across more than 20 European languages. Our volunteers help some of the most vulnerable Ukrainian citizens secure and access their rights in the UK. As a Ukrainian Adviser, you will have the chance to support Ukrainian citizens and their families with their status under the Ukrainian UK visa schemes and access associate rights. You will assist our Ukrainian lead adviser, a Ukrainian national herself and qualified solicitor. You will be assisting Yuliia provide quality immigration advice to beneficiaries and support with her cases. This volunteering role is home-based, writing email to clients and answering emails. As well as support around the Ukrainian visa schemes, you will be supporting beneficiaries with common associated issues impacting Ukrainian’s currently. Such as, housing placement breakdowns and navigating entitlement to welfare benefits. Training will be provided on the Ukrainian visa schemes and Settled’s service and systems. You will be working under the supervision of Yuliia so OISC (Office of the Immigration Services Commissioner) accreditation will not be required. You will gain new skills and confidence and will join a network of dedicated and positive volunteers of many nationalities and cultures! Summary of duties: • Support Yuliia to provide quality immigration advice and support to our beneficiaries on the Ukrainian visa schemes and associated rights via phone or email. • Maintain case records and follow good case management principles ensuring all client interactions are accurately recorded on our case management system, Charitylog. • Adhere to GDPR principles and practice when dealing with client data. • Attend training organised by Settled and keep an up to date working knowledge of the Ukrainian visa schemes and current issues impacting Ukrainian people resettling in the UK. Role requirements: • Confident with engaging with members of the public, many of whom may be distressed or in distressing situations. • A passion to support vulnerable people within the Ukrainian community. • Detail orientated and able to digest complex information and relay this to clients accessibly. • Regular time to commit to the role. Ideally, weekly, or fortnightly. Volunteering commitment for a minimum of 6 months is preferred. • Access to a computer and the internet. • Willingness to undertake an enhanced DBS check. • Proficiency in English and Ukrainian is required. Russian language is optional. Full training is provided. No previous advice experience necessary although any relevant experience is welcome.

Settled relies on our huge team of volunteers spread across the UK. We currently have around 100 volunteers, working across more than 20 European languages. Our volunteers help some of the most vulnerable EU citizens to secure and access their rights in the UK post-Brexit. Following the deadline of 30 June 2021 and the tightening of the rules related to late applications by the Home Office in August 2023, our beneficiaries now primarily require advice on late EUSS applications and appeals to the First Tier Tribunal. Late applications under the EUSS are now deemed as invalid by the Home Office unless reasonable grounds are shown, on the evidence, as to why the application was late. This evidence-based approach to the consideration of a late application poses particular challenges for our most vulnerable beneficiaries who are in desperate need for legal assistance in order to present their cases properly. Settled offers you the chance to support EU citizens and their family members with complex cases regarding EU Settlement Scheme (EUSS) by assisting our Senior Advisors. We will give you all the tools to make a positive and professional difference; and you will always have support on hand from our experienced and dedicated service coordinators. You will gain new skills and confidence and you will join a network of dedicated and positive volunteers of many nationalities and cultures! Summary of duties: • Assist the Senior Advisors on Settled’s most complex cases that affect some of the most vulnerable EU Citizens. • Liaise with Settled’s referring partners and communicate with our beneficiaries to advance their cases. • Communicate advice and take instructions identified as relevant to cases by our Senior Advisors. • Liaise with relevant parties such as referrers, support providers and local authorities to gather evidence identified as relevant to their case by our Senior Advisors. • Assist with evidence gathering and preparation of late applications under the EUSS. • Draft responses to complex queries. • Review Home Office decision letters and assist with communicating advice. • Carry out tasks necessary to prepare an application which has been refused by the Home Office for a First Tier Tribunal appeal. • Adhere to OISC registration and accreditation standards in the delivery of immigration advice and casework. • Use Settled’s casework database to record all individual advice given to Settled’s beneficiaries. • Be accountable to Settled and keep in touch with the Volunteer Officer and Settled’s CEO to share concerns, feedback and communicate any gaps in OISC compliance or instances where service improvements are needed. Role requirements: • Oral and written communication skills. • Good organisational and record keeping skills to record all work undertaken. • Ability to communicate and pass on complex immigration advice to potentially vulnerable clients and work well with third party organisations involved in the case. • Ability to communicate with people of different nationalities and backgrounds and be sensitive to their potential vulnerabilities. • To be able to work as part of a team. • Regular time to commit to the role. Ideally, weekly, or fortnightly. Volunteering commitment for a minimum of 6 months is preferred.

The data and impact volunteer will be responsible for assisting our Communications and Impact Manager, Chris Keppie and our Wales Manager, Rhys Evans, with duties relating to our case recording system, Charitylog. The role’s purpose will be to assist with producing accurate and insightful reports from the data stored on the system. These reports are crucial to the organisation’s success as they inform funders that we are meeting expectations, and support future funding bids with quantifiable data. Analysis of the problems experienced by Settled’s beneficiaries also helps us contribute to national research, campaigns, or legal action on particular areas of concern; and to increase Settled’s profile whilst potentially contributing to systemic improvements. The accuracy and therefore usefulness of these reports depends entirely on the data inputted into the system – it needs to be both accurate and complete. Therefore, part of the role will be monitor this and bring to the attention of designated staff members any trends or patterns that suggest key data is being missed or inputted incorrectly, either by individuals, or more generally. You will also be part of our efforts to close cases, which will include proactively obtaining outcomes from cases that have been inactive for a period to boost the impact of our data. The data and impact volunteer will report directly to Chris but work closely with other members of staff. Summary of duties: • Produce reports on client data using Charityog’s inbuilt report designing tool in line with the organisation’s requirements. • Identify trends in this data that may inform the charity’s work or highlight an emerging issue. • Monitor records on Charitylog and highlight any inconsistencies or incorrectly filled out records. Identify trend in reports that suggest records are not being completed correctly. • Boost client outcomes by re-contacting clients who are no longer active cases and searching for outcomes achieved, as well as any incomplete demographic or matter data. Then log these outcomes on Charitylog, and close cases. Role requirements: • Confidence using simple database reporting systems, and Excel. Experience preferred, but not essential. • Proactive, analytical mind to spot issues or trends; and confidence proactively to raise them. • Confidence making outgoing phone calls and emails to previous/inactive service users. • Access to a computer and internet • Willingness to undertake a DBS check. Monthly time commitment can be flexible and is open to discussion. Volunteering commitment for a minimum of 6 months is preferred.