RE-engage (SL)

Re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to.
In response to the crisis we’ve suspended our regular social gatherings and, with the help of our dedicated volunteers, have set up a UK-wide call companions service. Older people who are feeling alone can receive a regular friendly phone call throughout the crisis and beyond, for as long as they want it.
No one should have to face this crisis alone. We won’t leave anyone behind.


Current opportunities

Our tea party drivers are a vital part of the Re-engage team. Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Drivers take older people to the parties and stay with them to enjoy the get-together. Over time, drivers and older guests get to know each other well and together you will spend many hours full of fun, laughter, and stories. As a tea party driver, you liaise with your group coordinator and take older guests to and from the tea parties each month. Staying at the tea party is part of your role, so it’s much more than being a driver. You will need to have a full, clean, driving license, and a PVG. You will also need to check that you are covered by your regular motor insurance policy to do this role. Tasks include: • Driving one to two older guests using your own car to a tea party venue and returning them home again after the event . • Staying at the tea party to help with conversation and serve refreshments. • Liaising with the group coordinator to confirm which older guests you will pick up. • Informing the group coordinator of any safeguarding concerns or issues you might have. • Following all guidance in your driver training modules to ensure that the tea parties are enjoyable, appropriate, and in line with our charitable aims. No experience necessary however we are looking for drivers with the following skills and attributes: • Organised • Good conversational skills • Considerate driving ability • Ability to navigate to new addresses • A friendly, and empathetic approach • Patience and understanding of supporting older people • Basic computer literacy (including the ability to use emails) This is a flexible, voluntary role that can easily be fitted in around your own lifestyle and availability.

As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories. You will need one reference and to complete an ID check for this role. Tasks include: • Calling the older person you have been matched with two to four times per month at an agreed time. • Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with our charitable aims. • Keeping in regular contact with Re-engage. This is a flexible, homebased voluntary role that can easily be fitted in around your own lifestyle and availability. Call companions call the older person they are matched with between two and four times per month, and each call lasts around 30 minutes. During your first call with the older person, you will decide together how often the calls will take place and at what time. No experience necessary however we are looking for call companions with the following skills and attributes: • Good conversation skills • An enthusiasm for speaking on the phone and making connections remotely • A friendly, empathetic approach • The ability to really listen to people • Patience • A passion for improving the lives of lonely and isolated older people • The ability to volunteer as part of a mutually supportive team of call companions • Basic computer literacy (including the ability to use email) This is a long-term voluntary role, so we are ideally looking for individuals who are able to commit to volunteering with us for at least 12 months.

Our tea party hosts are a vital part of the Re-engage team. Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Re-engage needs enthusiastic volunteers to work as tea party hosts. This is a flexible, voluntary role that can easily be fitted in around your own lifestyle and availability. As a volunteer host you will run a local Re-engage tea party one to two times a year. You will host a group made up of volunteer drivers, the group coordinator and older guests in either your home or a community venue. The tea parties will last around two hours and will usually take place on a Sunday afternoon. You must be comfortable socialising with people and providing guests and other volunteers with refreshments. You will need one reference and to complete an ID check for this role. Tasks include: • Welcoming a group of older guests and volunteer drivers into your home or to the community venue. • Providing and serving refreshments for your group – usually food and drinks for afternoon tea. • Liaising with your group coordinator to ensure dietary requirements and the older guests' needs are met prior to the tea party. • Informing the group coordinator of any safeguarding concerns or issues you might have. • Following all guidance in your host training modules to ensure that the tea parties are enjoyable, appropriate, and in line with our charitable aims. The number of older guests attending your tea party will be confirmed by the group coordinator prior to the group meeting so you have plenty of time to plan. It is important for the older guests to have access to a downstairs toilet. They will also require seating; a combination of lounge chairs and hard back chairs is fine. Don’t worry if you don’t have chairs for all the drivers as they will be circulating and helping you if required, so you can enjoy the afternoon too. A lot of stairs can present problems, although just a few steps are usually manageable. No experience necessary however we are looking for hosts with the following skills and attributes: • Organised • Good conversational skills • An enthusiasm for making genuine connections with older people in your community • A friendly, patient, and empathetic approach • Passion for entertaining, providing food and refreshments • Basic understanding of food hygiene • Basic computer literacy (including the ability to use email)

Impact volunteers help us to evaluate our work so that we can understand the impact of our services. This can involve interviewing older people or asking them to complete questionnaires. The role asks you to give around two hours each week (or eight to 10 hours per month). You will spend most of your time surveying older people on the phone and gathering their responses, and there may be interviewing opportunities for those volunteers who would like to do so. This is a flexible and remote voluntary role that can be carried out from home. You will need one reference and to complete an ID check for this role. Tasks could include: • Conducting evaluation surveys with older people over the phone. • Collecting evaluation responses on an online form during calls and submitting to Re-engage. • Compiling and inputting data from written surveys into spreadsheets or systems. • Conducting evaluation interviews with older people over the phone (this requires prior experience and / or qualifications). • Following all guidance in your impact volunteer training modules to ensure that you handle all personal data securely, are aware of our safeguarding framework, and that the activities are completed in line with our charitable aims. No experience necessary however we are looking for call companions with the following skills and attributes: • Excellent communication skills. • Enthusiasm for speaking to new people on the phone. • Flexibility to make calls at different times of the day. • Good administrative skills and IT literacy • Have their own computer and internet connection. • Have an eye for detail and accuracy. • A friendly, empathetic approach. • The ability to listen to answers and record them appropriately. • Patience and understanding. • A passion for improving the lives of lonely and isolated older people. The above attributes are important for calling older people and asking them about their wellbeing. For other aspects of the impact volunteering work, we would also welcome applications from those with the following skills and experience: • Relevant qualifications. • Experience of conducting social research, including interviews and surveys