The purpose of the role is to provide a welcoming, helpful and efficient reception service to members of the public attending the bureau and aid staff and volunteers during an advising session.
Main duties and responsibilities may include greeting and or signposting clients.
A good understanding and basic knowledge of I.T is esential.
2 Volunteering roles - General Advisor & Administrator / Receptionist
• Providing general advice on broad range of enquiries
• Opportunity to specialise in an area of expertise, such as benefits, consumer rights, housing, debt, employment issues.
• General admin duties
• Answering phone and dealing with visitors
For both roles extensive training will be given
You will find this a very rewarding role, working in a friendly team whose aim is to help our CAB clients make informed choices with free, confidential and impartial advice.
We offer you a comprehensive training programme and lots of support to help you gain competence as an Adviser.
You will be interviewing clients: listening as the client explains the problem and assisting them to clarify the issues. Our Advice Information system and reference material provides the correct information that is then shared with the client to help them find solutions. You can also give practical help such as filling forms, calling third parties on behalf of the client or calculating benefits. Whatever you do for clients is recorded electronically so we can help them again if they return. Every day can be different, so if you like people and a challenge, then we’d like to meet you.