The Silverline Helpline

The Silver Line is the only confidential, free helpline for older people across the UK, open every day and night of the year. Our specially trained helpline staff: ? Offer information, friendship and advice ? Link callers to local groups and services ? Protect and support those who are suffering abuse and neglect If callers would like to be put in touch with Silver Line Friends, they can receive a weekly friendship call or a regular friendship letter. Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people.


Current opportunities

“Just speaking to someone helps me cope a little better…” – Silver Liner This is a volunteer role that you can do from home or from work. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week. Friendship calls can be made between 8am and 8pm Monday - Sunday. The Silver Line pays for the cost of all friendship calls and for safety reasons we also record the calls. In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely person. See how a call from a Silver Line Friend makes a big difference by searching 'The Silver Line' on YouTube.

“Loneliness is not having anyone to tell that you are lonely” Janet, Silver Liner By volunteering as a Community Engagement Volunteer you will help us raise vital awareness of The Silver Line in your local community by giving talks, presentations and attending events on our behalf. Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. Through this role you will be helping us support the 1,000s of older people who use our service each week and ensuring we continue to reach out to those most in need. “Just speaking to someone helps me cope a little better…” David, Silver Liner This is a volunteer role that you undertake in your local community. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to allocate 60 minutes each week to this role. Community Engagement Volunteers need to be proactive in looking for opportunities to promote The Silver Line, be open to attending events we have been invited to go to, and share our enthusiasm and passion for raising awareness of a service which provides such a vital lifeline to so many older people across the country. “I was so surprised to find out how few people knew about The Silver Line. I already talked about The Silver Line to friends and family but now I make sure everyone else in my area knows about it as well! I enjoy the role because I’m passionate about the service and the good that it does but also because the role is so flexible. I’m able to fit into my life – working full time can make volunteering difficult but this has been easy.” Sarah, Community Engagement Volunteer See how The Silver Line makes a big difference search 'The Silver Line' on YouTube.

“Loneliness is not having anyone to tell that you are lonely” Janet, Silver Liner By volunteering as a Silver Circle Facilitator you will support a weekly telephone friendship group – a Silver Circle – for up to 6 older people each week. Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. Through this role you will be helping us support the 1,000s of older people who use our service each week and ensuring we continue to reach out to those most in need. “Just speaking to someone helps me cope a little better…” David, Silver Liner This is a volunteer role that you undertake from home. Volunteers will need to have excellent skills in managing group dynamics and have a desire to support older people through encouraging and facilitating friendly discussions. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to facilitate the call on the same day and time each week between 8am and 8pm Monday - Friday. “I love listening to the wonderful conversations the Silver Liners have in their groups. They share life experiences, what they have been up to during the week and lots more!” Tess, Silver Circle Facilitator See how The Silver Line makes a big difference search 'The Silver Line' on YouTube.

“Loneliness is not having anyone to tell that you are lonely” Janet, Silver Liner By volunteering as a Telephone Friend for The Silver Line, we match you to one of our Silver Liners (older person) that you call once a week. Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. We have 300 older people waiting for a Telephone Friend. They have chosen to be called our Silver Liners. “Just speaking to someone helps me cope a little better…” David, Silver Liner This is a volunteer role that you can do from home or from work. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week. Friendship calls can be made between 8am and 8pm Monday - Sunday. The Silver Line pays for the cost of all friendship calls and for safeguarding we also record the calls. In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely older person. “Volunteering with The Silver Line has exceeded my expectations in many ways. It is even more enjoyable than I imagined” John, Telephone Friend See how a call from a Telephone Friend makes a big difference by searching 'The Silver Line' on YouTube.