All across the UK our 350+ volunteers support older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet. Our volunteers: • Troubleshoot technical issues; • Offer impartial advice on technology; • Set up new tech and install hardware and software; • Show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends; • Make adaptations to support a disabled person’s specific technology needs. Key activities include: • Contacting clients to arrange a date/time to support (home visits, supporting them remotely online or attending group sessions). • Carrying out tech support for the clients you have accepted. • Feeding back on progress via our online ticketing system. • Supporting your local Coordinator with promoting the volunteer service in the local area. • Getting together with other tech volunteers at team meetings and wider company events. • Attending training on technology, particularly adaptive technology. • Supporting other volunteers through our online chat facility. What could an AbilityNet Tech Volunteer gain from the experience: • Change the lives of disabled and older people. • Benefit from technology and disability training. • Network with a nationwide team of other Tech volunteers. • Be flexible with your volunteering and plan it around your other work and home commitments.