We are looking for office-based volunteers to assist with evening and Saturday cover to carry out general administrative duties and liaise and communicate with our staff, volunteer counsellors and clients. -Main Duties: • Administrative Support: Assisting with general office duties including answering telephone calls, checking voicemails, filing, data entry, admitting clients to the building; ensuring cleaning protocols are adhered to. • Client Support: Provide a warm and welcoming environment for clients visiting the office, helping to manage the client waiting list; contact referrals, either by phone or email, to arrange initial meetings. • Documentation: Assist in maintaining accurate and up-to-date records, ensuring confidentiality, and compliance with data protection regulations. • Event Support: Support Cairns events and workshops by helping with organisation, logistics, registration and communication. • Collaboration: Work closely with volunteers and staff to ensure smooth operations within the office. Excellent support and relevant guidance is provided to all volunteers. There will be a formal induction and support from a supervisor and support will be provided to enhance skills and knowledge in the field of mental health and counselling services. A fantastic opportunity to help and all volunteers are greatly appreciated. For more information please contact Vic Cargill at email: info@cairnscounselling.org.uk or telephone: 01224 633131