Passengers register with us to use our services either by telephone, online or with a registration form. Our despatchers take passengers details and other information for bookings, arrange journeys, deal with enquiries and provide information when requested using various office equipment including IT, telephone and photocopier.

To drive HcL vehicles as agreed with opportunities available across our different services including our Dial- A -Bus, Dial- A -Ride and our group transport. We provide supported door-through-door transport for people with mobility challenges – either from age, disability, health issues or additional support needs. Our drivers not only collect passengers from their front door but help passengers from inside their home and onto the bus. This can include helping them put their coat on, turning the key to lock their home and assisting them from their home to the vehicle and safely into a seat and fastening their seatbelt.

HcL support people throughout the Lothians. We provide supported door-through-door transport for people with mobility challenges - either from age, disability, health issues (long-term or short-term) or additional support needs. Our services are much more than transport, they support people who would otherwise not be able to get out of their home to do their own shopping, access other local facilities, attend appointments and social activities. This support helps them maintain independence and enable them to stay in their own home for longer. What do we mean by door-through-door support? Our drivers not only collect passengers from their front door but help passengers from inside their home and onto the bus. This can include helping them put their coat on, turning the key to lock their home and assisting them from their home to the vehicle and safely into a seat and fastening their seatbelt.

HcL support people throughout the Lothians. We provide supported door-through-door transport for people with mobility challenges - either from age, disability, health issues (long-term or short-term) or additional support needs. Our services are much more than transport, they support people who would otherwise not be able to get out of their home to do their own shopping, access other local facilities, attend appointments and social activities. This support helps them maintain independence and enable them to stay in their own home for longer. We have been running our two services - Dial-A-Ride and Dial-A-Bus for 40 years now across Edinburgh, West Lothian, East Lothian and Midlothian. We also provide transport for other community organisations for groups and events. Despatchers take passenger bookings, arrange journeys, deal with enquiries and provide information when requested. To ensure the smooth scheduling of journey requests. Using various office equipment correctly, including IT, telephone and photocopier.