People Know How

Charity registered in Scotland SC043871

People Know How is a Scottish social innovation charity founded in 2013 on the principle that people know how to identify their needs and the solutions that will help them fulfil their potential and solve social issues. People often don’t realise that they know how, and that’s where we come in – unlocking ideas for a better future, today. We call this social innovation.

People Know How aims to achieve three main outcomes:

Ensure positive school transitions for all children and young people
Eliminate data poverty through connectivity for all
Establish social innovation in the public consciousness


Current opportunity

We are a Scottish social innovation charity based in Edinburgh and East Lothian. We work with people and communities to develop innovative strategies and services to address social issues both locally and nationally. Our aim is to support and empower both individuals and organisations to mobilise their assets and realise their true potential. Often, people do not realise that they know how. That’s where we come in, unlocking ideas for a brighter future. People Know How aims to achieve three main outcomes: Ensure positive school transitions for all children and young people Eliminate data poverty through connectivity for all Establish social innovation in the public consciousness We're always open to new volunteers to support our projects and drive social innovation. Because the work we do is so broad we offer roles to suit a range of ages, interests and parts of the community. In joining our team, you’ll receive comprehensive support to gain work experience and training to develop your skills and achieve your goals. We’re looking volunteers to operate our national helpline, supporting individuals over the phone. You’ll provide support for people who have received a digital device as part of Connecting Scotland, supporting the most vulnerable to get online. Queries range from enquiries about the programme, to basic support with turning on or using a device. We call these volunteers Digital Champions. We do this locally by delivering projects that fall within our core services and social innovation programme. We also do this on a national level, by initiating action-research derived from our local work in the community and taking part in various working groups and networks. From these activities we run nationwide campaigns that aim to influence government policy, enhancing community development and acting as a catalyst for systems change across Scotland. Training: You will receive an induction to the organisation and role specific training before you start your role and you will get support throughout the duration of your role too. You will need access to a phone that can download apps or a computer/laptop to download the app we use to take calls on the helpline. We conduct our role-specific training via Microsoft Teams. For the helpline, you will be put in contact with our Helpline Coordinator, Kirsty, who will guide you through the role and go over some common queries that you might be asked on the phone. We will also provide a bit of insight about Connecting Scotland and how our national helpline feeds into this. Practical information: In the role, volunteers are required to do a 2-hour helpline shift, once a week, between 9-5 Monday to Friday (remotely). In the role you will be providing responses to enquiries and basic digital support to callers, logging any calls that require follow-up, support our staff in obtaining monitoring details from callers. You can decide with the role coordinator what days suit you best to do this shift. Next steps: If you are interested, please click the ‘apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow on 0141 226 3431. Once you’ve applied, one of the VIP Management team will be in touch with you to arrange an initial meeting to discuss the role in more detail and answer any questions. Then you will be invited to a VIP induction which provides an overview of our services and goes over some policies and procedures. After that, you will be passed on to Kirsty, the Helpline Coordinator, who will provide you with role-specific training and get you started in your role.