People Know How

Charity registered in Scotland SC043871

People Know How is a Scottish social innovation charity founded in 2013 on the principle that people know how to identify their needs and the solutions that will help them fulfil their potential and solve social issues. People often don’t realise that they know how, and that’s where we come in – unlocking ideas for a better future, today. We call this social innovation.

People Know How aims to achieve three main outcomes:

Ensure positive school transitions for all children and young people
Eliminate data poverty through connectivity for all
Establish social innovation in the public consciousness


Current opportunities

We’re looking for volunteers to operate our national helpline, supporting individuals over the phone. You’ll provide support for people who have received a digital device as part of Connecting Scotland, supporting the most vulnerable to get online. Queries range from enquiries about the programme, to basic support with turning on or using a device. We call these volunteers Digital Champions. This role is done remotely at the moment due to COVID-19 but there is possibility to work from our Edinburgh office in the future. The role is open to the whole of Scotland. The role tasks include: covering a minimum of one weekly 2-hour helpline shift, providing responses to enquiries and basic digital support to callers, logging any calls that require follow-up , supporting our staff in obtaining monitoring details from callers.

We’re looking for volunteers to operate our national helpline in partnership with the Scottish Government. You’ll provide support for people who have received a digital device as part of Connecting Scotland, supporting the most vulnerable to get online. Queries range from enquiries about the programme, to basic support with turning on or using a device. We call these volunteers Digital Champions