Do you have the time, patience and empathy to help a learner get to grips with digital technology to help them live more independently whilst maintaining social connections? Read on…
Digital Buddies meet with learners and support them to develop their digital skills through a series of 1-hour visits. Everyone is different, so you may support a learner with everything they need in a single session whereas others might require a few weeks or months to grasp the basics, so you’ll need to spend a little time repeating what you’ve gone over, checking understanding and coaching them through each step. The digital buddy role is a great support for our customers;
Recent figures by Connecting Scotland show that when people engaged in digital training:
• 86% of respondents reported an improvement in their ability to stay in touch with each other.
• 83% of respondents reported an improvement in being able to find interests.
• 74% reported an improvement in their mental health.
You don’t need to be an expert in technology or tutoring, but as long as you have the willingness to help, are patient and have confidence in your own digital skills, you’ll be a great Digital Buddy! Being fond of a chat is also helpful too, as this will help you build a rapport with your learner and find some common ground to start from. Other qualities we look for include:
• Problem solving approach
• Perseverance and empathy
How this role can benefit you:
• Full training and ongoing support to help you carry out your role
• Travel expenses
• Practical experience and skills that you can add to your CV – such as coaching and mentoring
• Satisfaction that you’ve made a difference to the lives of others – volunteering your time can also help improve your own mental health and wellbeing
• The opportunity to help shape future volunteer roles at Blackwood
• The opportunity to pursue a qualification in digital inclusion
Digital Buddies combine befriending with digital literacy mentoring, so your role could include:
• delivering tablets to people at home and helping them set up their new devices for use
• Attending drop-in sessions to support attendees with specific digital queries (e.g. setting up an email, etc)
• Showing learners how to make video calls and use messaging apps
• accessing online learning opportunities
• explaining how to stay safe online
• helping to problem solve where you don’t know the answer yourself
• enjoying a chat with people to find some common interests and build a rapport quickly
• helping people to find online resources that match their interests
• Reporting on progress made and encouraging volunteers to provide feedback on sessions.
Apply to volunteer using this link