To take passenger bookings, arrange journeys, deal with inquiries and provide information when requested to ensure the smooth scheduling of journey requests.

To assist in the operation of HCL services in a flexible, multifunctional approach. To drive HCL vehicles as required. To provide any necessary assistance for passengers before, during, or after travel consistent with their transport needs. To utilise the equipment provided correctly to ensure passengers travel safely and comfortably. Take responsibility for the daily upkeep of their vehicle and equipment. Fault reporting is required. The completion of necessary paperwork and collection of fares and delivery of fares and driver sheets to the office.