Victim Support Scotland Volunteer How can you support victims and witnesses of crime? Victims of crime often feel a range of emotions in the aftermath of an offence. It is Victim Support Scotland’s role to provide victims and witnesses of crime emotional and practical support in person, online, and in court. Volunteers are supported by VSS staff who manage the service. How would you help? Our volunteers provide emotional support, practical help, information and guidance through the criminal justice system. We aim to empower people who have been impacted by crime, to move on with their lives. • Discuss service users’ needs by telephone, webchat, appointments and face-to-face contact, agreeing next steps at the end of each contact • Help service users feel more confident by arranging and conducting court familiarisation visits • Support service users in the court room and other appropriate locations on the day of the trial, liaising with court officials on behalf of the service users. • Feedback and agree follow-up actions with staff members • Provide administrative support in completing the service users journey What benefits would I get? Volunteering with Victim Support Scotland can be challenging and also extremely rewarding. As a volunteer you will: • Support people when they most need it • Learn new skills and knowledge of the criminal justice sector • Gain access to a range of specialist training courses that are relevant to your volunteering role • Positively contribute to your community as a member of a team actively working to reduce the impact of crime • A chance to give something back • Receive support in your volunteering role to deliver services effectively • All reasonable expenses (e.g. travel) will be reimbursed What is the time commitment? We know that our volunteers have busy lives, so we agree the time commitment with each individual volunteer. However, we ask for: • a minimum commitment of approximately one day per week, however this may vary depending upon the needs of the service. • a minimum commitment of at least 1 year so that they might get the most out of a volunteering role. How can I apply? The people we support come from all communities across Scotland, as do our volunteers. We welcome new volunteers from all backgrounds and languages. To ensure we provide the best possible service to people affected by crime, we ask all volunteers to follow our processes. This will involve: • Joining the Disclosure Scotland PVG scheme • Providing two satisfactory references • Completing our three day ‘Introduction to Victim Support Scotland’ training module • Signing and abiding by Victim Support Scotland’s Confidentiality agreement • Commitment to Data Protection • Volunteer Agreement