Re-engage West Dunbartonshire
Charity registered in Scotland
Contact the Elderly is the only UK charity solely dedicated to tackling loneliness and social isolation among older people. We do this by organising monthly Sunday afternoon tea parties for small groups of older people (aged 75+) who live alone, and volunteers within their local community, offering a regular and vital friendship link every month. Each older person is collected from their home by a volunteer driver and taken to a volunteer host’s home for afternoon tea. The group is warmly welcomed by a different host each month, but the drivers remain the same which means that over the months and years, acquaintances turn into friends and loneliness is replaced by companionship. Our tea parties are a real lifeline of friendship for our older guests who have little or no contact with family or friends. They bring people of all ages together, develop fulfilling friendships and support networks, and give everyone involved something to look forward to each month.
As a call companion, you will make regular telephone calls to an older person experiencing loneliness and isolation. These calls provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated.
Over time, you and the older person you have been matched with will get to know each other well and together you will spend many hours full of fun, laughter and stories.
Calling the older person you have been matched with two to four times per month at an agreed time.
Following the guidance in your call companion training modules to ensure that your calls are enjoyable, appropriate and in line with our charitable aims.
Keeping in regular contact with your call companion coordinator and letting them know how everything is going.
Completing monthly online reports about your call companion calls.
Our tea party group coordinators are a vital part of the Re-engage team.
Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Over time, the members of the group will get to know each other well and together you will spend many hours full of fun, laughter, and stories.
As a tea party group coordinator, you will ensure older guests know when and where the next tea party will be held and who will be collecting them each month. This is an administrative role that requires planning and scheduling, you must be comfortable organising monthly events with volunteer hosts, socialising, communicating with people and resolving issues that might arise. You will need a PVG for this role. Sometimes, tea party group coordinators are also drivers or hosts for their group, but this is not a requirement of being a coordinator.
Welcoming new volunteers and ensuring they have the right checks in place.
Checking ID documents for a PVG when required.
Meeting / communicating with older guests prior to them joining the group.
Reporting group activity to Re-engage via our feedback form.
Responding to any issues and queries from the volunteers and older guests in your group.
Following all guidance in your group coordinator training modules to ensure that the tea parties are enjoyable, appropriate, and in line with our charitable aim.
Reporting any safeguarding issues that may arise or have been bought to your attention.
Planning and scheduling monthly tea parties.
Contacting hosts and arrange a rota of venues for the year.
Organising the monthly event, ensuring that tea party volunteers (hosts and drivers) have all the support and information they need.
Being the main point of contact for all the volunteers and older guests in your group (an average group has a total of between four and 12 people).
As a rainbow call companion, you will be someone who identifies as LGBT+ who wants to support lonely older LGBT+ people. You will be the main point of contact for the rainbow call companions and older people in your group. Our rainbow call companion coordinators are a vital part of the Re-engage team, ensuring that their group of rainbow call companions have all the support and information they need to make regular friendship calls to older people.
This is a challenging and rewarding role which might be a bit busy to begin with but will take up less of your time once your group is fully up and running. You’ll be checking in with your group members once a month, and you’ll conduct a short wellbeing questionnaire with the older people in the group every six months.
Setting up the first rainbow call companion calls for your group by getting in touch with the rainbow call companions and older people.
Checking in with the older people in your group once they have had their first rainbow call companion call.
Keeping in regular contact with your team of rainbow call companions and sharing any updates from Re-engage that are relevant to them.
Responding to any issues and queries from the rainbow call companions and older people in your group.
Our tea party hosts are a vital part of the Re-engage team.
Tea parties provide a lifeline of friendship for our older people, and the regular, warm, friendly chats and companionship provide a vital link with the outside world from which they have become isolated. Re-engage needs enthusiastic volunteers to work as tea party hosts.
This is a flexible, voluntary role that can easily be fitted in around your own lifestyle and availability. As a volunteer host you will run a local Re-engage tea party one to two times a year. You will host a group of four to 12 people (which includes drivers, the group coordinator as well as older guests) in either your home or a community venue. The tea parties will last around two hours and will usually take place on a Sunday afternoon. You must be comfortable socialising with people and providing guests and other volunteers with refreshments.
Welcoming a group of older guests and volunteer drivers into your home or to the community venue.
Providing and serving refreshments for your group – usually food and drinks for afternoon tea.
Liaising with your group coordinator to ensure dietary requirements and the older guests' needs are met prior to the tea party.
Informing the group coordinator of any safeguarding concerns or issues you might have.
Following all guidance in your host training modules to ensure that the tea parties are enjoyable, appropriate, and in line with our charitable aims.