Citizens Advice Bureau - Denny and Dunipace

Charity registered in Scotland SC004864

Visit Denny and Dunipace Citizens Advice Bureau for support and advice on a number of different topics. Whether you need advice about your money situation, want to make a complaint about faulty goods, or would like to talk to someone about tax credits, we’re here to give you clarity and a positive way to move forward.

Our trained advisers have vast experience in offering advice and guidance when you need it most. Let Denny and Dunipace Citizens Advice Bureau point you in the right direction.

Current opportunities

Citizen's Advice Bureau - Denny and Dunipace are currently looking to recruit individuals who would like to contribute to their local community by joining our Board of Trustees. They are seeking team players who have strategic vision, independent judgement, a willingness to give time and commitment to help support and develop the organisation. They are particularly interested in hearing from people with knowledge and experience in: HR, Fundraising, Digital Marketing/Communications, Governance, Climate Change, Public and/or Third Sector Organisations. Applicants will have the experience and skills to ensure that the charity continues to develop and provide high-quality long-term services. As a Trustee, you will be required to ensure to the good governance of the organisation which will involve attendance at board meetings and an annual AGM, alongside participation in working project groups and sub committees. As a Trustee, you will have the opportunity to shape the strategic direction and governance of the organisation. Your insights, expertise, and decision-making will directly influence the overall impact and effectiveness of our work. In return, you will have the chance to develop your skills in leadership and governance, strategic thinking, financial management and decision making. Our Meetings are held on a Wednesday evening and still take place online over Teams due to other Trustee commitments.

DENNY AND DUNIPACE CITIZENS ADVICE BUREAU ARE SEEKING TO RECRUIT 10 VOLUNTEERS. To help provide effective and efficient advice to members of the public, carry out admin duties and develop the bureau. Main Duties include: •Interviewing clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions •Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients •Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do •Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent. •Complete clear case records •Recognise the root cause of problems and participate in taking action •Carry out admin duties. •Carry out reception duties. Denny and Dunipace CAB run a comprehensive training programme for Trainee Advisers which provides support and mentoring with an experienced Adviser. In return, your travel expenses will be reimbursed by the Bureau and there is access to external training once all initial training is completed. Many Advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.