Volunteers must have access to a phone and be willing to use it to make outbound calls. The role itself will involve: • Help reduce feeling of loneliness by contacting a small number of older people on a regular basis for an informal chat over the phone. • Looking out for older people’s welfare by submitting a brief record of the calls weekly, and to report any matters of concern to staff. Volunteers should also inform staff of any accidents, incidents or complaints. • Keeping within the boundaries of the role • Maintaining confidentiality • Represent Meal Makers in a professional manner to our members and the wider community