SSAFA is a national charity helping and supporting those who serve in our Armed Forces, those who used to serve and families of both. One day’s paid service in any of our Armed Forces is all that is needed to qualify for assistance from SSAFA. Our network of branches provided support to veterans and the Armed Forces community. Currently SSAFA has 92 branches and 65 service committees worldwide.
Caseworkers provide friendly support and advice to eligible individuals. The role of the caseworker is to assess the needs of the client and access appropriate assistance. This could include obtaining financial assistance or accessing specialist equipment for clients with disabilities.
Good support and relevant training is provided to all volunteers. Includes local induction training and a Caseworker course.
A fantastic opportunity to make a lasting difference to the lives of service personnel, reservists, veterans and their families. All help is greatly appreciated. For More details please contact Emily Clark at email firstname.lastname@example.org
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you.
-What is a caseworker?
Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
-Why do we need you?
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
-What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely
• Liaising with clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Applying on the client’s behalf to military and non-military sources of charitable funding
• Arranging for the purchase of goods and services
• Keeping in touch with the client so they know how their case is progressing
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
-What can you gain from this volunteering role?
• Support people in your community with a military background
• Use your skills, knowledge and life experience to benefit others
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
-Is a criminal record check required?
Yes *A disclosure certificate that contains convictions, cautions, warnings, reprimands or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case by case basis and, where possible, a modified or alternative role will be offered. There is no cost for volunteers for this.
-How to find out more?
• Visit us/apply on line at https://www.ssafa.org.uk/volunteer or call our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch.