The role of a Citizens Advice Bureau adviser is very varied. Find out more by reading the volunteer stories which are available for you to download at the bottom of this page and here are some of the things advisers do: Interview clients by phone or in person. Some bureaux give advice by e-mail, webchat or even SMS Provide information from our information system Explain the options or choices the client has, and what these might mean for them Offer practical help to clients by making phone calls, helping them to fill in forms on paper or online, helping them to draft e-mails or letters Use online tools and sometimes perform calculations to assess entitlement to benefits Refer clients to other agencies which might be of help to them Record client information and summarise what information and help was provided on CASTLE, our electronic client record system Help prevent future problems by identifying issues that affect a lot of clients – this is called social policy work Most volunteers are generalists but in some bureaux there are opportunities for specialisation and additional tasks such a tribunal representation

We are currently look for a volunteer to help with researching and preparing bids and applications for grants

Front and back office opportunities, including reception, triage support, business administration, compliance administration, data analytics and facility maintenance.