By providing company and companionship, volunteers will be enhancing the patient experience and helping reduce any feelings of isolation and loneliness. Activities include: - Chatting and listening to patients - Reading to patients - Playing board games - Reminiscence activities using discussion, books and other resources

The Mackenzie Centre is a day centre for the elderly where care and support is provided through a range of group and 1:1 activities. The aim of the Centre is to ensure all clients have an enjoyable and social experience when attending. Volunteers can assist in a variety of ways to make sure the clients feel welcome and valued. Activities include: - Serving light refreshments - Helping with special interest groups - Chatting to clients - Supporting clients during social outings

The Outpatients Department is a busy area within Raigmore Hospital. To help manage the flow of footfall and enhance the patient experience, volunteers will provide a Wayfinding service. Activities include: - Accompanying patients to their appointment within the Outpatient Department. - Providing directions to appointments. - Providing general assistance to enhance the patient experience and support clinical and clerical staff.

Ward volunteers can choose to help with serving teas and coffees or to help during mealtimes. Having extra support during these busy ward routines is invaluable and extremely helpful to all on the ward. Tea Trolley • Moving the trolley from room to room. • Providing patients with a drink of their choice. • Chatting to patients and taking an interest in them. • Passing on any useful information to medical staff. Mealtimes • Prepare the patient area for mealtimes. • Help distribute meal trays to patients and return trays when meals are complete. • Cutting up food for vulnerable patients and assisting with patient feeding. • Provide general assistance as requested by staff.