Golden Jubilee Hospital

A national resource for Scotland, the Golden Jubilee National Hospital is managed by the National Waiting Times Centre Board. The Golden Jubilee is home to regional and national heart and lung services, is a major centre for orthopaedics, and is the flagship hospital for reducing waiting times in key elective specialties.

Current opportunities

The role of the Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors. Be welcoming by chatting to patients and visitors and make them feel at ease. Actively observe patients/visitors to the unit identifying anyone who may appear in need of assistance. Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary.

The role of the Meet & Greet Volunteer is to offer a friendly face and welcome to patients, families and visitors. Volunteers guide people to the appropriate department/person within the hospital. The post holder will be located on Level 1 and assist people coming from both the hospital and hotel entrances. The post holder will record the number of people they assist during their session. This role requires knowledge about the hospital and where services are located. It is also useful if volunteers are familiar with the wider community including public transport availability. All volunteers at NHS Golden Jubilee are required to complete learning modules including Hand Hygiene and Fire Awareness.