The role of the Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors. Be welcoming by chatting to patients and visitors and make them feel at ease. Actively observe patients/visitors to the unit identifying anyone who may appear in need of assistance. Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary.

The role of the Meet & Greet Volunteer is to offer a friendly face and welcome to patients, families and visitors. Volunteers guide people to the appropriate department/person within the hospital. The post holder will be located on Level 1 and assist people coming from both the hospital and hotel entrances. The post holder will record the number of people they assist during their session. This role requires knowledge about the hospital and where services are located. It is also useful if volunteers are familiar with the wider community including public transport availability. All volunteers at NHS Golden Jubilee are required to complete learning modules including Hand Hygiene and Fire Awareness.

Essential Corporate Induction and training will be provided on learnPro for all volunteers to ensure they are prepared for the role eg Hand Hygiene and Fire Awareness Training. The Care Experience volunteer will require a high level of concentration when carrying out interviews. The ability to track and record feedback/activity accurately and consistently. The ability to summarise key issues and actions arising from the walkrounds. The need for active listening skills and good communication skills and willingness to work with staff in clinical settings. Sensitive enquiry to find out what works well and what does not in wards whilst identifying points that can be improved both in terms of quality and safety. This role involves visiting wards and speaking to patients and visitors to carry out interviews as directed by the Head of Department. Maintain records of interviews and audits in line with guidelines. Return reports to appropriate departments. Volunteers must show a willingness to undertake training and comply with NHS Golden Jubilee policies and procedures.