The role of the Volunteer Welcome/Self Check-In Guide is to provide help, direction and reassurance and to offer a friendly and helpful welcome to patients, families and visitors. To guide people to appropriate waiting area/person within the unit. Be welcoming by chatting to patients and visitors, and make them feel at ease. Actively observe patients / visitors to the unit identifying anyone who may appear in need of assistance. Provide knowledge and guidance on the use of self–service check-in kiosks, if requested by the patient. Signposting patients to waiting areas to be called for their appointment. Liaising with staff in the unit as necessary, to ensure patients are signposted to the correct clinic/area as appropriate. May be asked to move a patient in a wheelchair (once manual handling training has been completed) .