SSAFA - The Armed Forces charity
Charity registered in Scotland
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. Our teams of trained volunteers and employees provide practical, emotional and financial assistance to the Armed Forces community to enable them to thrive.
Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.
What is a Branch Chair?
There are SSAFA branches throughout the UK and overseas. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.
Why do we need you?
We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all
backgrounds and age groups and more people than ever are contacting SSAFA for financial, practical and emotional
support. To do this we need local branches and volunteers who can coordinate people, ensure the local population
know about SSAFA and keep things running smoothly behind the scenes.
When would you be needed and where would you be based?
This role is about leadership, coordination and administration. As part of your local branch, you might have access
to an office, but many volunteers are based at home.
The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to
organise and attend regular meetings throughout the year.
What would you be doing?
• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both
directly, and through the Branch Secretary, other Branch Officers and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of
volunteers into these positions to ensure the sustainability of the branch
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local
fundraising programme to meet branch running costs
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional
and central office staff to attract and recruit new volunteers as required
• Ensuring that all volunteers are recruited, inducted, supported and managed in line with SSAFA policies, such
as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable,
SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers and
supporters know how to contact the branch
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy
and procedures, referring upwards any that are not suitable for local resolution
Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. As part of your local branch you might have access to an office, but many volunteers are based at home.
What does this role involve?
• Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely
• Liaising with clients and completing a form to assess their circumstances
• Sign-posting clients onto local services providing specialist advice
• Applying on the client’s behalf to military and non-military sources of charitable funding
• Arranging for the purchase of goods and services
• Keeping in touch with the client so they know how their case is progressing
• Keeping in touch with your branch so they know your availability
• Keeping up to date with training and SSAFA news so that you are best able to support clients
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)
What can you gain from this volunteering role?
• Support people in your community with a military background
• Use your skills, knowledge and life experience to benefit others
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
Minimum Age: 18
Is a criminal record check required? Yes
Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. This is a home based role with support from your local branch and the Regional Support Office. We are looking for Volunteers with the ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms. A willingness to use our on-line case management system (this is covered in the caseworker training course).The ability to keep within boundaries of the role with regards to friendship or giving advice, a reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability.
Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some good digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more. What would you be doing?
• As part of a team of volunteers, maintain branch microsites and social media feeds
• Look at ways to increase traffic to microsites and improve SSAFA’s digital brand
• Keep content current and accurate
• Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice
• Working with the digital marketing team, interpret analytical data to develop local communication plans
• Working with local SSAFA branches, build social media channels and integrate on-line and off-line activity to best effect Great role to gain practical experience in the social media world and is great on your CV.