SSAFA Forces Help

Charity registered in Scotland SC038056

To provide assistance to service and ex-service families whether it be practical support or financial assistance for those in need.


Current opportunities

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you. What is a caseworker? Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. Why do we need you? Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. When would you be needed and where would you be based? The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. You may need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch you might have access to an office, but many volunteers are based at home. What does this role involve? • Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely • Liaising with clients and completing a form to assess their circumstances • Sign-posting clients onto local services providing specialist advice • Applying on the client’s behalf to military and non-military sources of charitable funding • Arranging for the purchase of goods and services • Keeping in touch with the client so they know how their case is progressing • Keeping in touch with your branch so they know your availability • Keeping up to date with training and SSAFA news so that you are best able to support clients • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? • Support people in your community with a military background • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! What skills or experience do you need? • Good listening and communication skills including written and spoken English • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • Ability to send and receive emails – you will receive your own SSAFA email address • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms • Willingness to use our on-line case management system (this is covered in the caseworker training course) • Ability to keep within boundaries of the role with regards to friendship or giving advice • Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability • Ability to maintain confidentiality and keep information safely • Able to provide two referees: former employers or other people that know you well (other than relatives) To apply please visit us on line at https://www.ssafa.org.uk/volunteer-ssafa, put your postcode in and fill out the very short application form, alternatively call our friendly central Volunteer Team on 0800 032 5612.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just the ability to listen, some basic I.T skills and good written and spoken English. If so, this could be the role for you. What is a caseworker? Caseworkers work with clients to figure out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. Why do we need you? Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this. When would you be needed and where would you be based? The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. You may need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch you might have access to an office, but many volunteers are based at home. What does this role involve? • Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely • Liaising with clients and completing a form to assess their circumstances • Sign-posting clients onto local services providing specialist advice • Applying on the client’s behalf to military and non-military sources of charitable funding • Arranging for the purchase of goods and services • Keeping in touch with the client so they know how their case is progressing • Keeping in touch with your branch so they know your availability • Keeping up to date with training and SSAFA news so that you are best able to support clients • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? • Support people in your community with a military background • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! What skills or experience do you need? • Good listening and communication skills including written and spoken English • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • Ability to send and receive emails – you will receive your own SSAFA email address • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms • Willingness to use our on-line case management system (this is covered in the caseworker training course) • Ability to keep within boundaries of the role with regards to friendship or giving advice • Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability • Ability to maintain confidentiality and keep information safely • Able to provide two referees: former employers or other people that know you well (other than relatives) To apply please visit us on line at https://www.ssafa.org.uk/volunteer-ssafa, put your postcode in and fill out the very short application form, alternatively call our friendly central Volunteer Team on 0800 032 5612.

Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so this could be the role for you. What is a Branch Treasurer? There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration. Why do we need you? We’ve been supporting the Armed Forces community for more than 130 years. One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care. When would you be needed and where would you be based? As part of your local branch you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year. What would you be doing? • Maintaining and reconciling local bank accounts and recording transactions • Supporting divisions to manage their local finances • Making and recording all authorised payments • Preparing year end accounts and financial statements including arranging an independent review • Working with the branch secretary, advise on a local fundraising programme to cover branch running costs • Identify and manage the return of any surplus monies from grants as appropriate • Providing reports to the branch committee and to SSAFA’s Central Office • Maintaining accurate records using our on-line finance management system • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? • Gain experience of holding a responsible role in a well-respected charity • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Reimbursement of out-of-pocket expenses • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! How do I find out more? • Visit us on line at https://www.ssafa.org.uk/volunteer-ssafa to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers • Call our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch

Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so this could be the role for you. What is a Branch Treasurer? There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration. Why do we need you? We’ve been supporting the Armed Forces community for more than 130 years. One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care. When would you be needed and where would you be based? As part of your local branch you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year. What would you be doing? • Maintaining and reconciling local bank accounts and recording transactions • Supporting divisions to manage their local finances • Making and recording all authorised payments • Preparing year end accounts and financial statements including arranging an independent review • Working with the branch secretary, advise on a local fundraising programme to cover branch running costs • Identify and manage the return of any surplus monies from grants as appropriate • Providing reports to the branch committee and to SSAFA’s Central Office • Maintaining accurate records using our on-line finance management system • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? • Gain experience of holding a responsible role in a well-respected charity • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Reimbursement of out-of-pocket expenses • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! How do I find out more? • Visit us on line at https://www.ssafa.org.uk/volunteer-ssafa to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers • Call our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch