Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. The essential part of the role is interacting with clients, so you may be visiting clients or doing this virtually. As part of your local branch you might have access to an office, but many volunteers are based at home. What does this role involve? • Contacting clients and arranging to meet them at a mutually convenient time either face-to-face or remotely • Liaising with clients and completing a form to assess their circumstances • Sign-posting clients onto local services providing specialist advice • Applying on the client’s behalf to military and non-military sources of charitable funding • Arranging for the purchase of goods and services • Keeping in touch with the client so they know how their case is progressing • Keeping in touch with your branch so they know your availability • Keeping up to date with training and SSAFA news so that you are best able to support clients • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) What can you gain from this volunteering role? • Support people in your community with a military background • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression! Minimum Age: 18 Is a criminal record check required? Yes

Could you help SSAFA reach more supporters and raise greater awareness of our services through the magic of social media and digital marketing? You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good written English. If you have I.T or digital marketing experience, that would be great but not essential. We’d love you to get in touch to find out more.

Could you give 4 hours a week to look after the finances for the local SSAFA service in your area? You don’t need a military background, just good I.T and finance skills. If so, this could be the role for you. There are SSAFA branches throughout the UK and each branch has a treasurer overseeing the branch finance. This is a key role involving financial planning and financial administration. This flexible role involves using SSAFA’s on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year.. You would -Maintain and reconcile local bank accounts and record transactions -Support divisions to manage their local finances -Make and record all authorised payments -Prepare year end accounts and financial statements including arranging an independent review • -Work with others on a local fundraising programme to cover branch running costs -Provide reports to the branch committee and to SSAFA’s Central Office -Maintain accurate records using on-line finance management system

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible. The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders. Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation and IT skills.