Cruse Bereavement Care Scotland is seeking enthusiastic and compassionate volunteers to answer telephone calls to our National Helpline. Applicants should have excellent listening skills and the ability to put people at ease on the telephone. They should be able to keep a level head when dealing with distressing, angry or difficult calls.
About the role:
Our helpline volunteers listen to anyone who calls us who may be going through a difficult time, looking for information or who may be struggling to cope. Some callers phone to refer themselves to our counselling services and therefore you will be required to take their details and ask questions about who they have lost, this as you can imagine requires a great deal of sensitivity. Other callers are phoning to receive support in the moment. They are seeking someone to listen to how they are feeling and to be heard. Our volunteers often describe what a privilege this is to be the one on the end of the helpline who a client has shared their story with. The clients who have sought our support repeatedly tell us how much they appreciate the helpline service, and the time helpline volunteers have given them is invaluable.