Citizens Advice and Rights Fife

Charity registered in Scotland SC027015

Citizens Advice & Rights Fife (CARF) aims to tackle inequality, discrimination and disadvantage in Fife through the provision of high quality information, advice and representation services. These services are free, confidential, non-judgemental and independent. CARF also aims to influence, inform and promote change in local and national policy to enhance the social welfare of people in Fife.


Current opportunities

CARF is a Fife based charity which offers free, confidential, independent and impartial information and advice. We also provide a number of specialist projects, funded and supported by a range of local and national partners. CARF have exciting plans for the future which you could be part of and currently have vacancies for Board Members. We are seeking committed and experienced people who are willing to share their expertise and skills to become Board Members and to sit on our Board of Directors to provide governance and strategic direction to the organisation. Board Members usually meet every 6-8 weeks in the afternoon. Volunteers will have the opportunity to attend training as required.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: • Assess clients enquiries using sensitive listening and questioning skills • Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools • Identify and summarise the essence of the enquiry • Establish the client’s objectives • Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy • Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: • Assess clients enquiries using sensitive listening and questioning skills • Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools • Identify and summarise the essence of the enquiry • Establish the client’s objectives • Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy • Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.

Triage Volunteers are the first contact for clients seeking help for a variety of issues. They identify key information about the client’s issues and assess and agree whether signposting or a call back is the best route to support the clients and deal with the issues. Main Tasks include: • Assess clients enquiries using sensitive listening and questioning skills • Identify key information about the enquiry including time limits, key dates and any requirement for urgent advice or action, using scripts and diagnostic tools • Identify and summarise the essence of the enquiry • Establish the client’s objectives • Record cases – make an electronic record of the client’s details, in accordance with CASTLE recording requirements and CARF’s Quality Assurance Policy • Keep up-to-date with advice and organisational updates by reading AdviserNet news items, relevant publications, internal email communication, intranet articles and online training This is a great opportunity to meet new people and learn new skills. Volunteers will be provided with training and support. For a full list of tasks and to find out more please enquire with the Learning and Development officer.