The Witness Service, based at Ayr Sheriff Court, helps people through the judicial process by providing practical and emotional support.
Witness Service volunteers will be required to undertake to:
• Receive briefing from staff member prior to court starting
• Offer information about and explain court procedures to victims and witnesses attending court that day
• Carry out a court familiarisation visit before a trial starts
• Support victims and witnesses in court on the day of the trial
• Support the family and friends of victims and witnesses
• Liaise with court officials on behalf of victims and witnesses
• Feedback to staff member at the end of the day and throughout the day if required
In order to take on this role volunteers are required to:
• Undertake a Protecting Vulnerable Groups (PVG) Scheme check
• Provide 2 satisfactory references
• Successfully complete 3 day volunteer foundation training
• Sign and abide by Victim Support Scotland’s Confidentiality Agreement
• Sign and abide by Victim Support Scotland’s Declaration of Commitment to Data Protection
• Sign and abide by Victim Support Scotland’s Volunteer Agreement
This is a very interesting and fulfilling role with out of pocket expenses covered and substantial training and support provided.
The lower age restriction - because life skills are required to cope in the court environment, and the upper age is set by insurance limitations.
This opportunity requires good communication skills; ability to work as part of a team, be a good listener and understand the need for confidentiality.
Victim Support Scotland provides information, emotional support and practical assistance to people affected by crime, including victims, witnesses and their families and friends.
Our staff and volunteers are available in person or over the phone, through Scotland.
We support anyone affected by crime, no matter what the crime is and regardless of whether the crime has been reported to the police or not.
Our services are free, independent and confidential.
We have 3 roles for you to consider
Home visit volunteers will be required to undertake to:
• Working with staff to receive case information
• Work independently by contacting victims by telephone to arrange home visit appointment
• Throughout the case, feedback and update staff on arrangements for home visit, ensuring lone working check in/check out procedures are complied with
• Confirm appointment with victim prior to attending
• Provide support and agree next steps with victim at the end of each appointment
• Liaise directly with victims and staff throughout duration of the case working towards meeting the needs of victims
Office appointment volunteers will be required to undertake to:
• Working with staff to receive case information, confirm victim’s needs as identified in their individual support plan
• Provide support following needs identified on support plan and agreed next steps with victims at the end of each appointment. Feedback to staff member immediately following appointment and free follow up actions.
Telephone Support volunteers will be required to undertake to:
• Working with staff to receive case information and confirm victim’s needs as identified in their individual support plan
• Contact victim by telephone and provide support following needs identified on support plan and agree next steps
• Feedback to staff member within 24 hours of support call if calling from own home or immediately if calling from the office and agree actions