Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. You will be the clients’ first point of contact with the bureau and will make sure they are given a warm and efficient welcome and are aware of what will happen during their visit. What might you be doing? Welcoming clients and anyone they have with them Explaining waiting times and procedures to clients Telling people what the CAB can do in a way that suits them Working within agreed bureau systems and procedures. Answering the telephone and pass on callers to the appropriate person or take a message Updating client records in CAB database system Please apply for the opportunity through Volunteero https://search.volunteero.org/288680

Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem. As a Volunteer General Adviser you will support members of the local community with a variety of enquires, such as: • Benefits • Employment • Consumer • Relationships • Housing • Crisis Supports And much more! You will help to empower clients to understand their rights and what options they have available to make informed decisions. Each day as a generalist adviser will come with new and interesting learning opportunities. Generalist advisers provide support to clients in the local community by telephone, face to face appointments and email advice. This will be done after researching information on client's various queries with the use CAS databases and other online information services so good IT skills are essential. General Adviser's will also be expected to upkeep client and case records to required standard. Full training and ongoing support will be given to General Advice volunteers To apply please see our opportunities on Volunteero https://search.volunteero.org/288680