What this Role Involves: Your role as a Clan SHOP VOLUNTEER is to assist the Shop Supervisor with the overall operation of the shop to ensure that sales goals are achieved and exceeded. To provide excellent customer service at all times and ensure a positive customer experience is had by all who enter our shops. To maintain high levels of housekeeping standards. Typical activities include ensuring the efficient running of the Clan shop by: • Assist the store in exceeding sales targets; • Provide the highest standard of customer service; • Sort, price and display donations from members of the public; • Adhere to Clan’s volunteering policies and procedures (Clan Volunteer Handbook) to ensure statutory requirements are met and maintained; • Adhere to policies and procedures in respect of Health & Safety and security within the shop; • Assist with visual merchandising and presentation whilst maintaining the highest standard of housekeeping standards; • Ensure that stock levels are regularly reviewed and maintained to maximise sales and where necessary, take corrective actions; • Alongside the E-Commerce & Retail Coordinator, assist with online sales through appropriate identification of donations/stock for online platforms; • Support others in the retail team and share best practice to help ensure success across all Clan shops; • Ensure that any customer complaints are dealt with in a sympathetic and timely manner and escalated to the Shop Supervisor; Other duties will be required to be undertaken from time to time.