Dalkeith & District Citizens Advice Bureau

Charity registered in Scotland SC000593

The aims of the CAB service are as follows:-
To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their needs effectively and equally.
To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Current opportunities

Volunteer Advisers are needed to help our Bureau provide advice to members of the public on a wide variety of issues such as benefits, debt, housing, employment, energy and consumer problems. Advice can be provided by telephone, email, or face-to-face. Full training will be given to equip you to fulfil the adviser role. You don’t need to know “everything about anything” to be one of our Advisers – the advice we give is held in our extensive knowledge database. The main thing we ask of our Advisers is that they are able to listen to people in an understanding and non-judgemental manner. Volunteer advisers are asked to be able to commit to 4 hours per week, on a mutually agreed basis. These hours could be on a single day, or spread throughout the week.

Dalkeith CAB requires someone for general admin. This entails scanning, laminating, updating appointment diaries Knowledge of word/TEAMS/Excel would be useful but training provided. Training will supplied to enable the successful candidate to run reports and update internal systems & taking meeting minutes. There is no front facing client work involved with this post so would suit someone returning to work after time away.

Dalkeith CAB requires further people to help is complete forms for clients. The forms are of various sizes and complexity. We are looking for a volunteer who has empathy Many of our clients are vulnerable/ have literacy issues and need support to complete these forms Forms include: Adult Disability, Blue Badges, Attendance Allowance, Bus Pass Forms can take up to 2 hours to complete at times so we are looking for a time commitment of 3 hours per session. Some volunteers do morethan 1 session per week but its up to the individual