There are lots of reasons why you might want to volunteer in your local bureau: • It’s a really stimulating place to volunteer, with lots of different things to do • You can help in a way that suits the time you can spare and the skills you can offer • You can learn new skills and improve your confidence • Our comprehensive bureau training and supervision programmes mean you’ll get lots of support along the way • Lots of people who’ve been Citizens Advice Bureau volunteers move on to paid work or further education • You'll get a buzz from helping yourself and those around you • You'll meet new and interesting people • If you're looking for a job, working in a bureau won't affect your benefits What does an adviser do? The role of a Citizens Advice Bureau adviser is very varied. Here’s some more information on some of the things advisers do in the Citizens Advice Bureau: • Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS • Provide information from AdviserNet and other sources • Explain the choices the client faces, and what these choices mean • Offer practical help to clients by writing letters, making phone calls and helping fill in forms • Perform calculations (for example, to assess entitlement to certain kinds of benefits) • Refer clients to other agencies if they are better placed to help • Keep records of all clients’ cases • Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work • Some bureau advisers represent clients at tribunals