Roxburgh and Berwickshire Citizens Advice Bureau (CAB)

Charity registered in Scotland SC010123

Roxburgh & Berwickshire CAB is an independent charity that provide free and confidential advice and information within your local community.
There is a Citizens Advice Bureau in almost every community in Scotland, across almost 300 locations, helping more than 260,000 people each year.
Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.
Common areas of inquiry include:- Benefits, Debt and money advice, Consumer issues, Work-related problems, Housing and Relationships


Current opportunities

Make a difference. Give advice in your local CAB As well as the satisfaction from seeing the difference you make, volunteering will equip you with new skills and many volunteers make friendships that can last a lifetime Are you a good listener, open–minded and don’t judge people or their circumstances and have 6 - 8 hours each week to spare? Then we would love to hear from you! The role of a CAB adviser is varied. Some of the things advisers do include: interviewing clients – usually in person, but sometimes by phone or e-mail; using Advisernet, the CAB Service’s electronic information system, to give information to clients; explaining the choices faced by clients, and what they mean; offering practical help to clients by writing letters, making phone calls and helping fill in forms; referring clients to other agencies if they are better placed to help; keeping confidential records of clients’ cases; preventing future problems by identifying issues that affect a lot of clients. This information can then be used to try and change laws, regulations and business practices - this is called “social policy” work. We are particularly interested to hear from people who have experience of webchat.

Make a difference. Give advice in your local CAB As well as the satisfaction from seeing the difference you make, volunteering will equip you with new skills and many volunteers make friendships that can last a lifetime Are you a good listener, open–minded and don’t judge people or their circumstances and have 6 - 8 hours each week to spare? Then we would love to hear from you! The role of a CAB adviser is varied. Some of the things advisers do include: interviewing clients – usually in person, but sometimes by phone or e-mail; using Advisernet, the CAB Service’s electronic information system, to give information to clients; explaining the choices faced by clients, and what they mean; offering practical help to clients by writing letters, making phone calls and helping fill in forms; referring clients to other agencies if they are better placed to help; keeping confidential records of clients’ cases; preventing future problems by identifying issues that affect a lot of clients. This information can then be used to try and change laws, regulations and business practices - this is called “social policy” work. We are particularly interested to hear from people who have experience of webchat.

Make a difference. Give advice in your local CAB As well as the satisfaction from seeing the difference you make, volunteering will equip you with new skills and many volunteers make friendships that can last a lifetime Are you a good listener, open–minded and don’t judge people or their circumstances and have 6 - 8 hours each week to spare? Then we would love to hear from you! The role of a CAB adviser is varied. Some of the things advisers do include: interviewing clients – usually in person, but sometimes by phone or e-mail; using Advisernet, the CAB Service’s electronic information system, to give information to clients; explaining the choices faced by clients, and what they mean; offering practical help to clients by writing letters, making phone calls and helping fill in forms; referring clients to other agencies if they are better placed to help; keeping confidential records of clients’ cases; preventing future problems by identifying issues that affect a lot of clients. This information can then be used to try and change laws, regulations and business practices - this is called “social policy” work. We are particularly interested to hear from people who have experience of webchat.

Make a difference. Give advice in your local CAB As well as the satisfaction from seeing the difference you make, volunteering will equip you with new skills and many volunteers make friendships that can last a lifetime Are you a good listener, open–minded and don’t judge people or their circumstances and have 6 - 8 hours each week to spare? Then we would love to hear from you! The role of a CAB adviser is varied. Some of the things advisers do include: interviewing clients – usually in person, but sometimes by phone or e-mail; using Advisernet, the CAB Service’s electronic information system, to give information to clients; explaining the choices faced by clients, and what they mean; offering practical help to clients by writing letters, making phone calls and helping fill in forms; referring clients to other agencies if they are better placed to help; keeping confidential records of clients’ cases; preventing future problems by identifying issues that affect a lot of clients. This information can then be used to try and change laws, regulations and business practices - this is called “social policy” work. We are particularly interested to hear from people who have experience of webchat.