Roxburgh and Berwickshire Citizens Advice Bureau (CAB)

Charity registered in Scotland SC010123

Roxburgh & Berwickshire CAB is an independent charity that provide free and confidential advice and information within your local community.
There is a Citizens Advice Bureau in almost every community in Scotland, across almost 300 locations, helping more than 260,000 people each year.
Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.
Common areas of inquiry include:- Benefits, Debt and money advice, Consumer issues, Work-related problems, Housing and Relationships

Current opportunity

There are lots of reasons why you might want to volunteer in your local bureau: • It’s a really stimulating place to volunteer, with lots of different things to do • You can help in a way that suits the time you can spare and the skills you can offer • You can learn new skills and improve your confidence • Our comprehensive bureau training and supervision programmes mean you’ll get lots of support along the way • Lots of people who’ve been Citizens Advice Bureau volunteers move on to paid work or further education • You'll get a buzz from helping yourself and those around you • You'll meet new and interesting people • If you're looking for a job, working in a bureau won't affect your benefits What does an adviser do? The role of a Citizens Advice Bureau adviser is very varied. Here’s some more information on some of the things advisers do in the Citizens Advice Bureau: • Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS • Provide information from AdviserNet and other sources • Explain the choices the client faces, and what these choices mean • Offer practical help to clients by writing letters, making phone calls and helping fill in forms • Perform calculations (for example, to assess entitlement to certain kinds of benefits) • Refer clients to other agencies if they are better placed to help • Keep records of all clients’ cases • Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work • Some bureau advisers represent clients at tribunals