Central Borders Citizens Advice Bureau (CAB)

Charity registered in Scotland SC043253

Central Borders Citizens Advice Bureau (CBCAB) is a member of the Scottish Association of Citizens Advice Bureaux, the nationwide network of independent advice agencies. We offer free, independent, confidential, impartial information and advice from our office in Galashiels.
Help is available to all members of the Central Borders community and we work with over 1,500 clients per year.

The Bureau’s aims are:
• to ensure that people do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively.
• to exercise a responsible influence on the development of social policy and services both locally and nationally.

Current opportunities

We need enthusiastic local people with a range of skills and experience to join our management board. As part of this team you will be responsible for the strategic management of the bureau. As a member of the Board you will be expected to: Attend Board Meetings (approximately 6 each year, normally early weekday evenings at the Bureau offices in Galashiels) and occasional development sessions with the Bureau team (1-2 each year) • Take an active part in the discussions at the meetings • Support our Bureau team of volunteers and staff • Help set the Bureau’s strategy, policies, and project plans

We are looking for people keen to develop and learn new skills to help other local people with a wide range of issues/enquiries. Intensive training will be given for this interesting and very varied role. Role Description: We have a very comprehensive training programme which involves e-learning, taught sessions (f2f, zoom and/or teams). Training can take approx 6 months to complete and we would require a commitment to volunteer for at least 6 hours per week. The range of topics covered is varied and includes debt, benefits, employment, family, legal, housing, health, consumer and immigration. Regular attendance and participation in on-going training is essential. Specialist training opportunities are available to experienced advisers. Traditionally most advice has been delivered face to face in the bureau. However, due to Covid 19 we have adjusted our service to provide support by telephone, e-mail and virtual methods. These have proved very successful and will be developed further to improve accessibility for those unable to come in to the bureau. Volunteering opportunities for other roles within the bureau will be considered and may be tailored to suit anyone keen to be involved with CAB but not as an Adviser.