Orkney Citizens Advice Bureau

Charity registered in Scotland SC026265

Orkney CAB is independent, and provides free, confidential and impartial advice to anyone living and/or working in the local community. We deliver information, advice and representation covering a wide range of subjects, including; benefits, debt and money advice, consumer issues, housing issues, neighbour problems, family and personal problems, legal matters including eviction, mortgage repossession and small claims, employment advice, immigration and NHS health care. Our services are delivered by a team of trained volunteers supported by specialist staff.

Current opportunity

Volunteering at CAB as an adviser is hugely rewarding. Each session is different. Clients come to us with issues as diverse as consumer issues through to housing problems and those simply needing to be signposted to another organisation. We are looking for people who love to work as part of our friendly team and have an open and enthusiastic manner. Advisers help clients reach informed decisions and may assist in drafting letters, making phone calls and filling in forms. Perhaps you’ve never considered being an advisor before and worry that you don’t know enough to give advice. The key message is that you don’t need to know anything – Citizens Advice give full training and you are expected to look up the information for every enquiry on our advice system. You don’t need to have lots of knowledge, you just need to be a good listener, be interested in helping people and be able to break down information and explain it to others. Enquiries and advice are recorded on to an online system, so you need some basic computer skills.