Main Duties include Meeting and greeting people, providing a warm welcome to the service; Making appointments and direct referrals to the appropriate agencies; Providing a friendly, listening ear to people; Explaining the resources and services available in Dundee; Collecting and recording information about people who use the service; Recording messages; Referring complex enquiries to a supervisor; Keeping the information displays stocked; Attending volunteer development sessions to keep informed about developments in services; Raising awareness of the service.
As part of the Library and Information service of Leisure and Culture Dundee, your role will be to work within an informal library environment to support customers to develop their basic I.T. skills. This role will have a focus on developing individuals skills to enable the customer to engage with Internet based welfare rights and employabililty systems. Main tasks include providing training to individuals covering a variety of basic I.T. skills such as sending emails and using search engines, helping customers to use databases and Internet based welfare rights and employability systems, and signposting customers to specialist agencies and services.