Clackmannanshire Citizens Advice Bureau

Charity registered in Scotland SC001839

We provide free, impartial and confidential advice and support to local residents on a range of issues, including but not limited to benefits, debt, housing and employment.

Our organisation has twin aims:

  1. To ensure that individuals do not suffer through ignorance of their rights and responsibilities or of the services available; or through an inability to express their needs
  2. To exercise a responsible influence on the development of social policies and services, both locally and nationally

Ours services are underpinned by 12 principles:

  1. Free
  2. Confidential
  3. Impartial
  4. Independent
  5. Client’s right to decide
  6. Empowerment
  7. Accessible
  8. Effective
  9. Accountable
  10. Voluntary
  11. Information retrieval
  12. Generalist

Current opportunity

Clackmannanshire Citizen’s Advice provides free, impartial, confidential and independent advice to the people of Clackmannanshire. The service is delivered through a mix of volunteers and paid staff and over the last few years has grown to one of the larger bureaux in Scotland. The service is generally provided from the main office in Alloa with several outreach programmes. Additionally, a multi-channel approach has been delivered providing advice via telephone, email and webchat. Funding is maintained via grant applications. The Bureau is a member of Citizens Advice Scotland (CAS). CAS supports the t5he Alloa bureau by providing management and fundraising expertise, plus resources like IT, tools and training. Citizens Advice Scotland is dedicated to empowering local communities and campaigning for change where it is needed most. The advice services offeedr must always meet high national standards set by Citizens Advice Scotland. The staff and volunteers undergo extensive training and have access to a wealth of resources, to provide service users with the best quality, most up-to-date advice on a range of topics. They are also accredited under the Scottish National Standards for Information and Advice Providers (SNSIAP) to deliver advice and assistance up to and including type III in the areas of Housing, Welfare Benefit and Money Debt. Organisation Aims: To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their needs effectively and, equally to exercise a responsible influence on the development of social policies and services. The Role: Board members would be responsible for overseeing the operation of the bureau and are expected to attend the bi-monthly board meeting and Annual General Meeting. No previous board experience is required, training will be provided. They are looking for interested and enthusiastic members for this small and friendly board. Applicants are invited from those with experience primarily in Finance, Legal, Marketing/Communications or IT however other experience will also be considered.