Since Universal Credit came online in Clackmannanshire, CTSI have employed an IT and Employability Trainer within their team, who has a focus on supporting claimants with the online system. This is done on a drop-in basis across the County.
As demand for generalised IT support is growing as we emerge from the pandemic, CTSI recruits IT and digital support volunteers to assist in supporting people on a 1:1 basis. The volunteer will also be recording the client's name and what they assisted them with.
Tasks may include:
- Assisting with online job searches
- Meet people 1:1 or through small groups while maintaining Covid restrictions
- Help people build their confidence by walking through general IT tasks including: how to use Microsoft Word to write a CV or cover letter; setting up and/or using an email account etc.
- Assist with CV/cover letters/job application forms
- Supporting people to make their online claim for Universal Credit, and updating their online journal.
**This role needs volunteers to have strong communication skills, not necessarily experts in IT hardware and programs.**
This role will be based in various locations across the County, and so you would be able to choose the location(s) that suit you. CTSI are looking for a commitment of at least one session per week, which usually last between 1-3 hours (depending on the location).
Applicants must provide two references.
As an Adult Literacy Volunteer you will be supporting adults as they improve their reading, writing and numeracy skills. You will also be given the opportunity to supporting non-English speaking learners to develop their English skills using ESOL.
You will also be helping with community integration - such as supporting new Scots as they settle into and get invovled in their community.
You will be volunteering at local drop-in information sessions.
All volunteers will receive a short induction, as well as ongoing training and development but this is still being planned.