We all need to stay at home to protect ourselves and others. However, those who are well and not at risk can provide essential support for their family, friends and neighbours who cannot leave the house.

Read more about volunteering during the COVID-19 pandemic

The Silver Line (Shetland)

Charity registered in Scotland SC044467

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year.

We also offer telephone friendship where we match volunteers with older people based on their interests, facilitated group calls, and help to connect people with local services in their area.

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can
•offer information, friendship and advice .
•link callers to local groups and services.
•offer regular friendship calls.
•protect and support older people who are suffering abuse and neglect.

68% of calls to the helpline are made at night and weekends.

The Silver Line is a helpline and friendship service for people aged 55 and over


Current opportunities

By volunteering as a Telephone Friend for The Silver Line, we match you to one of our Silver Liners (older person) that you call once a week. In the UK more than 1 million people aged over 65 and over say they often or always feels lonely. We have 300 older people waiting for a Telephone Friend. This is a volunteer role that you undertake from home or from work. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to make your call on the same day and time each week between 8am and 8pm Monday - Sunday. The Silver Line pays for the costs of all friendship calls and for safeguarding we also record the calls. In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely older person

By volunteering as a Community Engagement Volunteer you will help us raise vital awareness of the Silver Line in your local community by giving talks, presentations and attending events on our behalf. In the UK more than 1 million people aged over 65 and over say they often or always feels lonely. Through this role you will be helping us to support the 1,000s of older people who use our service each week and ensuring we continue to reach out to those most in need. This is a volunteer role that you undertake in your local community. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to allocate 60 minutes each week to this role. Community Engagement Volunteers need to be proactive in looking for opportunities to promote The Silver Line, be open to attending events we have been invited to go to, and share our enthusiasm and passion for raising awareness of a service which provides such a vital lifeline to so many older people across the country.

By volunteering as a Silver Circle Facilitator you will support a weekly telephone friendship group - a Silver Circle - for up tp 6 older people each a week. Through this role you will be helping us support the 1,000s of older people who use our service each week and ensuring we continue to reach out to those most in need. This is a volunteer role that you undertake from home. Volunteers will need to have excellent skills in managing group dynamics and have a desire to support older people through encouraging and facilitating friendly discussions. All you need is access to a telephone and the internet. We ask for a commitment of up to a year where possible and the ability to facilitate the call on the same day and time each week between 8am and 8pm Monday - Friday.