West Lothian Council Advice Shop
The Anti-Poverty Service delivers a free, impartial and confidential advice service to help the most vulnerable households in West Lothian. The focus of the service is on alleviating poverty and promoting inclusion and equality the service is also responsible for administration of housing benefit, the council tax reduction scheme, discretionary housing payments and the Scottish Welfare Fund and a range of entitlement schemes.
WLC Advice Shop provides help and advice to customers regarding a wide range of welfare benefit and other enquiries. We are looking for people to join our small group of volunteers who assist these customers to apply for disability benefits.
In this role you will:
-Carry out 1:1 interviews with customers
-Gather information relating to the effects of illness/disability on individual customers
-Complete claim forms for Disability Living Allowance (DLA), attendance allowance (AA) and Personal Independence Payments (PIP)
-Assist staff to update records
-Maintain confidentiality regarding customer information
We need volunteers to assist in the communication between Advice Shop Advisers and our Polish speaking clients. West Lothian Council Advice Shop provides help and advice to customers regarding a range of welfare benefits and other enquiries. Many of our service users are Polish speakers who are not confident with the English language so require assistance to communicate with Advice Shop Advisers.
• Attend weekly 2 hour Advice Shop Polish sessions where individual appointments take place
• Assist Advisers and clients to communicate effectively during individual interviews at Advice Shop Polish sessions
• Attend community events with Advice Shop staff on an occasional basis to assist with communication between customers and Advisers
Outreach volunteers will be based in St. John's hospital and will assist in raising the awareness of the Advice Shop and help members of the public to access its service.
-Raising awareness of the Advice Shop services at St. John's hospital main entrance by engaging with patients, staff, and passers by.
-Engaging potential customers in conversation with the aim of signposting them to potential advice.
-Creating a rapport with members of the public, making them feel comfortable to talk about financial issues.
-Making Advice Shop appointments and referrals where appropriate.
-Completing referral forms for people.
-Dealing with enquiries form NHS staff.
-Booking customer appointments.
-Managing stock of leaflets and promotional materials.
-Maintaining confidentiality and data protection policies.
West Lothian Council has a network of public access computers and offers basic IT courses but sometimes people need extra help or would like 1:1 assistance to deal with a particular issue. Can you help?
Tasks will vary and depend on the help the client needs, but could include:
-Helping people to register for and use email accounts.
-Assist people to access, register for and use on-line services such as Universal Credit account (you will NOT be assisting people to apply for benefits)
-Demonstrate the range of online services available such as shopping, downloading books, films and TV programmes.
-assist people to use their own devices such as laptops and tablets within community venues in West Lothian.
-Provide basic IT and problem solving advice to support people using online services.
provide support to individual learners within a tutor led IT group.
signposting and referring clients to IT and/or other training.
-Maintain accurate records regarding the numbers of clients attending sessions and the nature of support provided.
-adhere to policies regarding client confidentiality, data security and protection of vulnerable groups.